tcs is looking for an servicenow developer sr.

(candidate needs to be located or relocate to querétaro, cdmx, guadalajara or monterrey, it will be requested to attend office at least 2 day per week)

skill set required:

- intermediate-advanced english communication
- 5+ years of hand-on servicenow development experience in a production enterprise environment - not lab or sandbox-only work
- demonstrated delivery across at least three of: csm, itsm/hrsd, slo management, integration hub, or service portal
- production integration experience connecting servicenow to external systems via rest, soap, jdbc, or mid server - with error handling and retry logic, not just happy-path flows
- experience with workflow data fabric or equivalent event-driven integration patterns on the servicenow platform
- working knowledge of servicenow security model: acls, roles, user criteria, and data isolation patterns
- fluency in azure devops or equivalent sdlc tooling: branching strategy, code review gates, deployment pipelines for servicenow update sets

main responsibilities:

- design and develop advanced servicenow configurations and customizations across csm, itsm, hrsd, and slo modules, ensuring alignment with platform governance standards and architectural guardrails
- architect and implement integrations using integrationhub, mid server, rest/soap apis, and workflow data fabric to connect servicenow with enterprise systems including workday, peoplesoft, and third-party saas platforms
- lead technical design reviews and code reviews,



enforcing azure devops stage gates and sdlc standards across the servicenow development team
- own the technical delivery of now assist (genai) feature rollouts including ai-assisted case deflection, knowledge article generation, and agent workspace enhancements
- partner with platform administrators on upgrade readiness, patching cycles, and regression test planning for major servicenow releases
- translate complex business requirements from hrsd, it service desk, and csm stakeholders into scalable, well-documented technical solutions
- produce and maintain technical design documentation, integration specs, and runbooks to enterprise documentation standards
- mentor mid-level developers and system administrators on platform best practices, performance tuning, and security hardening

what we offer to you:

- direct contract (indeterminate time with initial probation period)
- benefits of the law and above

tata consultancy services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in tcs to participate in our recruitment & selection process.

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📌 Servicenow developer sr. (México)
🏢 Tata Consultancy Services
📍 México