Description The Shift Manager is operations leadership position responsible for managing shift operations at a delivery station with a primary focus on safety and productivity. This role leads teams of Associates to achieve operational targets while maintaining the highest safety standards. This position requires working rotating shifts including nights, weekends, and holidays.

During Peak

Events (High Season), this role is required to work on weekends and holidays, including night shifts to ensure the execution of plans.

Key job responsibilities

Safety Leadership

Champion workplace safety as the #1 priority in all decisions

Ensure 100% compliance with WHS protocols and conduct daily safety audits

Investigate incidents immediately and implement corrective actions

Lead by example in following safety procedures and wearing required PPE

Productivity Management

Drive achievement of key metrics.

Supervise daily operations (inbound, sort, dispatch) during night shifts

Manage delivery cycles (Same Day, Late Same Day, Cycle 2) .

Monitor real-time productivity and make immediate adjustments to meet targets

Balance productivity goals with safety requirements - never compromise safety for speed

Operational Management

Coordinate with DSPs to guarantee route capacity and quality

Manage labor allocation to optimize productivity while maintaining safe staffing

Ensure quality standards in sort and load processes

Respond to operational challenges during night shift operations

People Leadership

Lead a team of 15-30 Associates during assigned shift





Provide daily coaching on safe work practices and productivity improvement

Deliver real-time feedback and create a positive, safety-first environment

Participate in onboarding of new AAs

Continuous Improvement & Collaboration

Analyze daily safety and productivity data to identify improvement opportunities

Implement initiatives to reduce safety incidents and increase throughput

Support new operations launches (Grey Kangaroo, new coverage areas)

Collaborate with cross-functional teams.

Report results and escalations to Station Manager

Basic Qualifications

- High school diploma
- Work a rotating, adaptable schedule, including nights, overnights, weekends and holidays. Able to work 40 hours/week, and overtime as required
- 1+ years of leadership experience in a retail, distribution or similar environment experience
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

Preferred Qualifications

- Speak, write, and read fluently in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A10473995

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