Company Overview Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding.

We combine services and products to maximize business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science & healthcare industries.

Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and general teams.

Incedo

University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.

Our Mission is to enable our clients to maximize business impact from technology by:

- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology

Role DescriptionResponsibilities: As part of Support (Cloud, DevOps, Dev (Java, React JS, QA) Person, your responsibilities include:

- Providing technical support, be a stake holder in application architecture, design, design review, writing code, code review, continuous integration, continuous deployment.
- Should be able to review customer issue logs, inspect both backend and front-end code, and conduct relevant tests if required.
- JAVA, React JS Strong 3 years Hands-on required and able to fix/debug issues.
- Advanced Troubleshooting: Diagnose and resolve complex issues related to the cloud application, involving in-depth knowledge of the application architecture and infrastructure.
- Incident Management: Lead the resolution of critical incidents, ensuring timely and effective responses to minimize downtime and impact on end-users.
- Root Cause Analysis: Conduct thorough root cause analyses for recurring issues, implement preventive measures, and provide insights for continuous improvement.
- Automation and Scripting: Develop and utilize scripts and automation tools to streamline processes, improve efficiency, and reduce manual intervention in issue resolution.
- Documentation: Maintain comprehensive documentation for troubleshooting procedures, system configurations,



and resolutions to facilitate knowledge sharing and future reference.
- Customer Communication: Effectively communicate with customers, providing clear and timely updates on issue resolution progress and collaborating on preventive measures.
- You will be responsible for supporting High Performance, Scalable, Robust, and Secure Common SaaS Framework based on AWS/OCP infrastructure. This framework allows customers to configure provision, upgrade & monitor various network functions in carrier grade enterprise & telecom networks.
- Security and Compliance: Ensure the security of systems and applications, adhere to compliance requirements, and implement best practices for data protection.
- Collaboration: Collaboration with internal and external stakeholders. Work closely with development, QA, and operations teams to foster a culture of collaboration and continuous improvement. Collaborate with client's team to gather the requirements.
- Training and Mentorship: Provide guidance and mentorship to junior team members and promote knowledge sharing within the organization.
- Troubleshoot and fix any customer issues identified internally or in the production deployments.

Technical Skills As part of Support (Cloud, DevOps, Dev (Java, React JS, QA) Person, your responsibilities include:

- Providing technical support, be a stake holder in application architecture, design, design review, writing code, code review, continuous integration, continuous deployment.
- Should be able to review customer issue logs, inspect both backend and front-end code, and conduct relevant tests if required.
- JAVA, React JS Strong 3 years Hands-on required and able to fix/debug issues.
- Advanced Troubleshooting: Diagnose and resolve complex issues related to the cloud application, involving in-depth knowledge of the application architecture and infrastructure.
- Incident Management: Lead the resolution of critical incidents, ensuring timely and effective responses to minimize downtime and impact on end-users.
- Root Cause Analysis: Conduct thorough root cause analyses for recurring issues, implement preventive measures, and provide insights for continuous improvement.
- Automation and Scripting: Develop and utilize scripts and automation tools to streamline processes,



improve efficiency, and reduce manual intervention in issue resolution.
- Documentation: Maintain comprehensive documentation for troubleshooting procedures, system configurations, and resolutions to facilitate knowledge sharing and future reference.
- Customer Communication: Effectively communicate with customers, providing clear and timely updates on issue resolution progress and collaborating on preventive measures.
- You will be responsible for supporting High Performance, Scalable, Robust, and Secure Common SaaS Framework based on AWS/OCP infrastructure. This framework allows customers to configure provision, upgrade & monitor various network functions in carrier grade enterprise & telecom networks.
- Security and Compliance: Ensure the security of systems and applications, adhere to compliance requirements, and implement best practices for data protection.
- Collaboration: Collaboration with internal and external stakeholders. Work closely with development, QA, and operations teams to foster a culture of collaboration and continuous improvement. Collaborate with client's team to gather the requirements.
- Training and Mentorship: Provide guidance and mentorship to junior team members and promote knowledge sharing within the organization.
- Troubleshoot and fix any customer issues identified internally or in the production deployments.

Nice-to-have skills

- Knowledge of designing and developing advanced L4 to L7 networking software and features, including but not limited to Policy Based networking, Bandwidth management, Authentication, Service Chaining, Multi Service Platforms, and Virtualization.
- Understanding of core networking concepts.
- Understanding of message streaming technologies like Kafka, Zookeeper.
- Knowledge of networking including SSL, TCP, UDP, ICMP, BGP, HTTP and other L2-L7 protocols network architecture, cloud based, edge network data & analytics.
- Security and networking experience is a big plus.
- Linux kernel internals and drivers is a plus.
- SaaS application development experience is a great advantage.
- Exposure to Enterprise Networks Security, Application Delivery Controllers (Load Balancers), Firewall solutions, Threat Protection Systems.

Qualifications

- 4-6 years of work experience in relevant field.
- B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred.

Company Value We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

📌 Career Opportunities: Senior-Software Engineer (49867) (México)
🏢 Incedo
📍 México