Website Customer Service Manager (LATAM Remote)

About the Role

We are seeking a client-focused Website Customer Service Manager to be the primary voice of our agency for website clients. You will speak with clients directly, take ownership of every change they request on their website, coordinate with our web developers to get the work done, and make the changes live. When a client asks for something on their site, you are the person who makes sure it happens, start to finish.

The adecuado candidate is an excellent communicator, highly organized, proactive, and comfortable handling requests across many client websites at once in a fast-paced environment.

Responsibilities

Speak with clients by phone, video, and email about their websites.

Receive, document, and confirm every website change request in detail.

Translate client requests into clear, actionable tasks for our web developers.

Coordinate with developers, track every task, and follow up until it is complete.

Review completed changes against the original request to verify they are correct.

Make approved changes live on the client's WordPress website and confirm they display properly.

Notify the client when their changes are live and confirm they are satisfied.

Handle straightforward WordPress edits yourself (text updates, image swaps, page updates) when a developer is not required.

Manage change requests across multiple client websites simultaneously.

Maintain detailed records of every request, task, and client communication.

Escalate anything blocking a change from going live.

Qualifications

Required

Excellent English communication skills, written and verbal (C1-C2).

Experience in a client-facing customer service or account management role.

Working knowledge of WordPress,



including making edits and publishing changes.

Ability to translate client requests into actionable tasks for developers.

Strong organizational and time-management skills across many open requests.

Strong attention to detail. Changes go live correct the first time.

Experience working remotely with distributed teams.

Preferred

Experience at a digital marketing agency or web design company.

Familiarity with website design and development processes.

Experience with project management tools such as ClickUp, Asana, Trello, Monday.com, or similar platforms.

What Success Looks Like

Every client change request is completed, made live, and confirmed with the client on time.

Clients always know the status of their requests without having to ask twice.

Developer tasks are clear enough to be done right the first time, with minimal revisions.

Nothing falls through the cracks across any client website.

Clients are satisfied with their website and with the experience of working with us.

Position Details

Location: Remote (LATAM)

Employment Type: Full-Time

Working Hours: Must overlap with U.S. business hours

Pay: MX$19,000.00 - MX$19,300.00 per month To Apply

Please submit

Your resume A brief summary of your customer service and website experience

Examples of client websites or change requests you have managed

Your English proficiency level

Your desired monthly compensation

Job Type: Full-time

Experience

WordPress: 1 year (Required)

Website design: 1 year (Required)

Language

English (C1-C2) (Required)

Work Location: Remote

Job Type: Full-time

Pay: $19,000.00 - $19,300.00 per month

Experience

- wordpress: 1 year (Required)
- Management: 1 year (Required)
- Customer Services: 1 year (Required)

Language:
- English (C1-C2) Almost native (Required)

Work Location: Remote

📌 Customer Service Manager with experience in wordpress (LATAM Remote) (México)
🏢 Only A Click
📍 México