process & compliance

- ensure adherence to the arm’d process (aon risk’s method of delivery) and best practices for kpis and cpis.
- maintain accurate, up-to-date information in azure devops (ado), including dashboards, user stories, tasks, and remaining work.
- align team practices with aon reinsurance’s agile methodology and external requirements (e.g., sox reporting).

facilitation & coaching

- attend and facilitate scrum events (sprint planning, daily stand-ups, reviews, retrospectives).
- keep the team on task and coach them on scrum best practices.
- mentor the product owner and development team on their roles and responsibilities.
- foster an agile mindset and guide the team toward higher scrum maturity.

team enablement

- act as a servant leader—empowering and supporting the team rather than using command-and-control approaches.
- shield the team from external interference and distractions.
- promote collaboration, communication, and relationship-building within the team.

delivery & metrics

- estimate team velocity and determine capacity for planning.
- ensure healthy sprint commitments (<20% variance) and apply invest criteria for user stories.
- monitor sprint health and product progress using ado dashboards.

change leadership

- act as an organizational change agent,



driving continuous improvement and agile adoption.

success metrics

- process compliance: 100% adherence to arm’d process and sox requirements; ado dashboards utilized very regularly, data kept up to date
- agile maturity: team maturity improves (measured via agile maturity assessments); retrospectives produce actionable improvements
- delivery performance: sprint commitment variance consistently <20%; velocity trend stable or improving over 4 consecutive sprints; <10% of user stories fail invest criteria
- team health: positive team satisfaction scored and high engagement
- continuous improvement: at least one team improvement initiative implemented per quarter; positive stakeholder/team feedback on agile adoption progress

candidate should have

- minimum 4 years experience as a scrum master
- experience working within an agile environment with distributed teams running a scrum methodology, as well as an understanding of traditional project management and general agile methodologies.
- collaboration skills to work with integral partners
- excellent communication skills
- experience with continuous delivery

nice to have

- insurance industry experience
- azure devops experience

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📌 Scrum master (San Pedro Garza García)
🏢 Aon
📍 San Pedro Garza García