Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its integral integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the Employee Experience team?

The Instructional Designer develops content that creates a dynamic and engaging learning experience that supports the needs of the business. This position works with subject matter experts to understand needs and identify appropriate training method options.

The Instructional

Designer will support the creation of eLearning, classroom, and blended curriculums in a high-volume training department. The majority of work will focus on creating and supporting scalable learning solutions, managing learning content, and helping business partners achieve desired performance outcomes.

Responsibilities

- Consults with subject matter experts and business stakeholders to identify business, performance, and learning needs through discovery, analysis, and intake processes.
- Provides guidance and support to business teams, facilitators,



and content owners in the delivery and adoption of learning solutions.
- Creates learning and performance support materials using an agile, learner-centered approach, including discovery, design, development, implementation, and measurement.
- Incorporates learning effectiveness and business impact considerations into the analysis, design, development, and evaluation of learning solutions.
- Partners with business teams, system owners, and technology stakeholders to understand business processes, systems, and user requirements, translating those needs into effective learning and performance support solutions.
- Develops learning and performance support resources using tools such as Articulate Storyline, Rise, PowerPoint, video editing tools, and other learning technologies.
- Designs and maintains learning solutions including eLearning, facilitator guides, participant materials, job aids, videos, presentations, performance support resources, and blended learning experiences based on learner and business needs.
- Supports the administration of learning technologies and programs, including content publishing, assignments, reporting, testing, instructor-led training coordination, and learner support.
- Responds to learning technology incidents, service requests, and troubleshooting inquiries while ensuring timely resolution and communication with stakeholders.
- Explores and implements emerging learning technologies, including AI-enabled solutions, to drive innovation and improve the effectiveness of learning and performance support resources.

, Qualifications

- A minimum of 2 years' progressive experience in a related field.
- Minimum of 2 years of experience supporting learning, performance support, talent development, or learning technologies within a corporate or educational environment.




- Experience creating digital learning content using instructional design, multimedia, and visual communication best practices.
- Experience with learning technologies, including Learning Management Systems (LMS), eLearning authoring tools, and collaboration platforms.
- Familiarity with AI-enabled tools and emerging technologies to enhance content development, learner engagement, and operational efficiency.
- Strong analytical, problem-solving, and critical-thinking skills.
- Strong consulting and stakeholder partnership skills with the ability to translate business needs into effective learning solutions.
- Self-starter with strong organizational skills and the ability to manage multiple priorities with minimal direction.
- Ability to use innovative ways to achieve business objectives
- Experience measuring learning effectiveness through evaluations, learner feedback, reporting, and performance metrics.
- Strong communication and relationship-building skills with the ability to collaborate effectively across all levels of the organization.
- Embraces change, has passion and strong work ethic and a can-do attitude, can foster teamwork, and displays honesty and integrity in all situations.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness Program
- Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
- Additional Perks: Employee Assistance Program, Employee Discount Program, and more!

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! THIS POSITION IS ONLY ACCEPTING APPLICANTS ALREADY LOCATED IN COSTA RICA

📌 Instructional Designer - Costa Rica (San Pedro Tlaquepaque)
🏢 World Wide Technology
📍 San Pedro Tlaquepaque