Mexico City, CDMX

Go To Market – Merchant Operations /

Full-Time /

Hybrid apply for this job

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.

Through

PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role The Partnership Growth Analyst is responsible for executing and optimizing customer communications across the customer lifecycle. This role supports the planning, execution, and performance analysis of multi-channel campaigns that improve customer acquisition, activation, engagement, retention, and reactivation. Working closely with Marketing, Product, Operations, Risk, Data, and Commercial teams, the analyst helps deliver personalized, data-driven communications that enhance the customer experience and drive business results.

Responsibilities

- Execute customer communication campaigns across WhatsApp, Push, Email, SMS, and In-App channels.

- Support lifecycle communication strategies across acquisition, onboarding, activation, retention, and reactivation journeys.

- Create customer-centric messaging and value propositions aligned with business objectives.

- Collaborate with Product, Marketing, Design, Operations, Engineering, and Data teams to launch campaigns.

- Monitor campaign performance and identify optimization opportunities through reporting and A/B testing.

- Analyze customer behavior and funnel performance to identify communication opportunities and friction points.

- Maintain campaign calendars, documentation, and communication best practices.

- Support promotional launches, product releases, and commercial initiatives through targeted communications.

- Present campaign insights, learnings, and recommendations to stakeholders.

Requirements

- Bachelor's degree in Marketing, Communications, Business, Advertising, Engineering, or related field.

- 1–2 years of experience in CRM, Customer Communications, Lifecycle Marketing, Growth Marketing, Marketing Operations, or similar.

- Experience executing multi-channel customer communication campaigns.

- Strong analytical mindset with experience using campaign metrics to drive decisions.

- Experience working with cross-functional teams.

- Excellent written communication and copywriting skills.





- Experience with CRM or marketing automation platforms (Braze, Customer.io, Infobip, etc.) is a plus.

- Experience in fintech, e-commerce, telecommunications, or technology companies is preferred.

Benefits

- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.

- Life insurance.

- Phone finance, Headphone, home office equipment and wellness perks.

- 30 days of Christmas bonus

- 20 days paid Vacation

- 50% Vacation premium

- 13% Saving funds

- $2,000 MXN monthly grocery coupons

- $2,000 USD annual Co-working Travel perk

- $2,000 USD annual Professional Development perk

- Catered lunches

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion Ownership Break Through Walls Live Communication Transparency & Directness Focus on Scale Work-Life Balance Embrace Diversity Speed Active Listening

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

apply for this job

Partnership Growth Analyst

Mexico City, CDMX

Go To Market – Merchant Operations /

Full-Time /

Hybrid apply for this job

Responsibilities

- Execute customer communication campaigns across WhatsApp, Push, Email, SMS, and In-App channels.

- Support lifecycle communication strategies across acquisition, onboarding, activation, retention, and reactivation journeys.

- Create customer-centric messaging and value propositions aligned with business objectives.

- Collaborate with Product, Marketing, Design, Operations, Engineering, and Data teams to launch campaigns.





- Monitor campaign performance and identify optimization opportunities through reporting and A/B testing.

- Analyze customer behavior and funnel performance to identify communication opportunities and friction points.

- Maintain campaign calendars, documentation, and communication best practices.

- Support promotional launches, product releases, and commercial initiatives through targeted communications.

- Present campaign insights, learnings, and recommendations to stakeholders.

Requirements

- Bachelor's degree in Marketing, Communications, Business, Advertising, Engineering, or related field.

- 1–2 years of experience in CRM, Customer Communications, Lifecycle Marketing, Growth Marketing, Marketing Operations, or similar.

- Experience executing multi-channel customer communication campaigns.

- Strong analytical mindset with experience using campaign metrics to drive decisions.

- Experience working with cross-functional teams.

- Excellent written communication and copywriting skills.

- Experience with CRM or marketing automation platforms (Braze, Customer.io, Infobip, etc.) is a plus.

- Experience in fintech, e-commerce, telecommunications, or technology companies is preferred.

Benefits

- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.

- Life insurance.

- Phone finance, Headphone, home office equipment and wellness perks.

- 30 days of Christmas bonus

- 20 days paid Vacation

- 50% Vacation premium

- 13% Saving funds

- $2,000 MXN monthly grocery coupons

- $2,000 USD annual Co-working Travel perk

- $2,000 USD annual Professional Development perk

- Catered lunches

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion Ownership Break Through Walls Live Communication Transparency & Directness Focus on Scale Work-Life Balance Embrace Diversity Speed Active Listening

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

apply for this job

📌 Partnership Growth Analyst (Ciudad de México)
🏢 StartX Med
📍 Ciudad de México