Senior Application Support Specialist – Enterprise Platform Operations

Location: Mexico City, Mexico

Work Model: Hybrid – 3 days/week in office

Experience: 8–10 years preferred

We are looking for a Senior Application Support Specialist to provide advanced production support for enterprise platforms and mission-critical applications.

Key Responsibilities

- Troubleshoot and resolve complex application and production issues
- Manage incidents within agreed SLAs
- Support Java/Spring Boot microservices and enterprise applications
- Troubleshoot Kubernetes, Docker, Kafka and MongoDB environments
- Monitor application and infrastructure performance
- Implement automated alerts and monitoring
- Work closely with DevOps, SRE, QA and Development teams
- Support application performance, stability and reliability improvements
- Lead support-related projects and initiatives
- Prepare support and application performance reports




- Maintain technical documentation and knowledge base articles
- Mentor junior support team members
- Participate in 24/7/on-call production support

Mandatory Skills

- Java & Spring Boot
- Kubernetes & Docker
- Kafka
- MongoDB

Good to Have

- Azure
- CI/CD
- Microservices Architecture
- ITSM / ITIL
- Jira & Confluence
- Monitoring & Observability
- SRE / DevOps
- Performance Tuning
- Production Incident Management
- Scripting – Python / Shell

Requirements

- 8–10 years of overall experience preferred
- 4+ years of application/technical support experience
- Strong production troubleshooting experience
- Experience with enterprise/microservices platforms
- Excellent English communication skills
- Strong ownership and stakeholder management skills

📌 Senior Application Support Specialist (México)
🏢 GeorgiaTEK Systems
📍 México