- Execute routine maintenance, validation, and support tasks for Epic healthcare applications under supervision

- Assist with test execution, ticket updates, documentation, and basic application troubleshooting

- Support scheduled upgrades, onboarding activities, and security or access-related requests within provider or payer workflows

- Participate in department build support or payer-platform support activities as assigned

- Document work clearly in Jira, knowledge articles, test evidence, and support records

- Incorporate coaching from experienced professionals into daily tasks and participate in structured onboarding

Requirements

- Entry-level role for candidates with at least 0-2 years of relevant experience, including exposure to application support or healthcare technology

- Basic proficiency with Jira or similar ticketing and documentation tools

- Familiarity with healthcare application support or enterprise technology environments

- Understanding of software testing principles and validation processes

- Exposure to Epic terminology, workflows, or healthcare IT concepts

- Ability to follow structured procedures and document technical work accurately

- Experience with Epic modules such as Ambulatory, Healthy Planet, MyChart, Cadence, or Prelude preferred

- Exposure to payer-platform workflows including claims, enrollment, or care management preferred

- Familiarity with security, privacy, or compliance requirements in healthcare technology preferred

- Basic knowledge of SQL or data querying for support and validation tasks preferred





- Experience with software testing or systems analysis in healthcare settings preferred

- Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field desired

- Interest in pursuing Epic certification or training based on performance and eligibility

- Completion of healthcare orientation or Epic terminology education preferred

- Comfortable working U.S. business hours

- Committed to long-term specialization in Epic healthcare technology

Core Competencies

Demonstrates foundational knowledge in Epic healthcare applications and application support, with a focus on software testing principles and validation processes.

Proficient in using Jira for documentation and ticketing, while adhering to healthcare compliance and security standards.

Highest-signal resume keywords

- Epic Application Support

- Jira Documentation

- Software Testing Principles

- SQL Data Querying

- Healthcare IT Concepts

ATS Optimization Keywords

Hard Skills

- Epic Modules

- Basic SQL

- Software Testing

- Application Troubleshooting

- Validation Processes

Soft Skills

- Attention to Detail

- Ability to Follow Procedures

- Coaching and Learning

Certifications & Qualifications

- Epic Certification

Industry Keywords

- Healthcare Application Support

- Payer-Platform Workflows

- Security and Privacy Compliance

- Claims Management

- Enrollment Processes

Tools & Technologies

- Jira

- Healthcare Technology

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🏢 Jobtailor
📍 Guadalajara