At AT&T;, we bring the world together with technology in ways you never imagined. Whether it’s your next big idea or the newest innovation, we’re looking for people like you to lead the way. It’s an opportunity to combine your passions for entertainment, media and technology to transform our company and your career. Step into a future with AT&T.;
As a **Bilingual Help Desk Representative**, you'll help connect our customers everywhere they live and work. You'll work with personal and business customers to resolve a variety of technical issues on smartphones and wearables that connect to our wireless network, supporting everything from simple device settings to complex technical challenges. Your day will be spent using your critical thinking to research technical cases in a wide variety of internal and external sources, and identify a root cause, how to fix, as well as follow up with the customer to implement the solution and ensure satisfaction.
Using your technical tools, extensive training, and critical thinking, you’ll be an ambassador to the customer’s resolution. You’ll be equipped and empowered to not only understand what’s occurred prior to and during the customer’s case, but also continue with diagnosing, researching and solving complex problems that may require additional expertise. You’ll be able to identify when customer contact is justified, and based on your research you'll have all the information and resources you need for one contact resolution.
**Who makes a great fit for the role? There are a few must-haves**:
- Advanced English Fluency to engage with U.S. customers, including reading,



writing and understanding technical documentation.
- Preferred experience utilizing common Service Desk tools (search engines, resource libraries) to gather critical information needed to resolve issues and inquires.
- Basic desktop, laptop & hardware knowledge
- High School Diploma required; additional technical certifications or degrees desired.
- Minimum 1 year of relevant experience diagnosing, researching and solving complex mobile technical issues
- Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 9:00 am to 8:00 pm CST, Monday to Saturday (considering Daylight Saving Time & Holidays)
- Ability to work in a hybrid model (if required by the Business), alternating in-office work and remote work, while ensuring a suitable space to work and reliable and high-speed internet connection (at least 20mbps wired connection).
- Monthly Base Salary: MXN$33,000 (before Taxes)
- Monthly Grocery vouchers MXN $2,918
- Monthly Restaurant vouchers MXN $1,912
In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T; you’ll be eligible for some great rewards:
- **Major medical Insurance**:
- **Life Insurance**:




- **Saving Fund**:
- **30 days of Christmas Bonus**:
- Vacation days, plus three personal days, onsite medical and more.
- 50% discount on five lines of AT&T; Wireless service.
- Paid starting from your first day of training, including some benefits like meal and grocery vouchers.
**Training Expectations**
You will be required to attend 100% of your Training at the Office (between 1-3 months). After finishing your training, your Business Unit will decide if you will work at home or at the office based on several factors, including operation’s needs, facility capacity, and overall performance. AT&T; will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection (at least 20mbps wired connection) and cell phone signal. All company provided equipment must be transported home in secure and private transportation of your choice. During your 90 days trial period you will not be authorized to request vacation or personal days off.
**Work From Home?**
**How adaptable is my schedule?**
Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 9:00 am to 8:00 pm CST, Monday to Saturday (considering Daylight Saving Time & Holidays)
**Is training paid?**
Absolutely! And certain benefits also start accruing at the start of training - like meal and grocery vouchers.

📌 Bilingual Help Desk Representative (Guadalajara)
🏢 At&T
📍 Guadalajara