**Job Title**:Engagement Manager
**Job Location**:CDMX, Mexico
**We need a strong technical engagement manager with experience in IPTV and OTT to be involve in the project locally at the earliest.**
- Well versed with customer relationship, account farming & Mining;
- Techno Functional & Commercial Experience;
- Telecom, OTT & OSS/BSS, Media & Video Experience Preferred
- Should be VISA Ready to relocate to Mexico;
- Min of 5+ years Program Management, Engagement Experience
- **Experience of worked with Evidente or America Movil Organisation or their competetor would be added advantage;**:
- **Nagra**:
- **Broadpeak**:
- **Akamai**:
- **Seachange**:
- **Operators or Media Companies**:
- **Etc.**
**Preference**
- A person having experience of working as an engagement manager for Indian IT services organization, speaks English and Spanish fluently **OR**:
- A person from Mexican origin, having experience of working as an engagement manager for Indian IT services organization, speaks English and Spanish fluently.
- Experience in Media & Telecom domain business.
**High level Roles & Responsibilities**




- Embed and work very closely with Customer organization/account for growing the existing service lines. Work on mining the account for more opportunities in the existing and other divisions of customer organizations to enhance business growth.
- Meet the revenue targets for the account.
- Ensure customer satisfaction and retention. CSAT Index - Ensure Coverage, Response rate of >80%, CSAT Average of 4.5 & above
- Onsite attrition - Timely completion of appraisals for onsite engineers, engaging them.
- Timeliness of alerts/intelligence for business growth/retention.
- Act as the onsite bridge for all offshore engineers to enable them understand requirements unambiguously for turning around proposals & deliver projects successfully.
- Build strong relationship with customers to ensure business continuity and business growth.
**Job Type**: Contract
Pay: $30.00 - $40.00 per hour
**Experience**:
- Engagement Manager: 5 years (required)
Ability to Commute:
- Ciudad de México (required)
Ability to Relocate:
- Ciudad de México: Relocate before starting work (required)
Work Location: In person

📌 Engagement Manager (Ciudad de México)
🏢 Techcoreglobal
📍 Ciudad de México