**Hi there!**
We are the biggest European Python Powerhouse with over 18 years of experience, and deep commitment to Agile principles. Join a group of 500+ professionals dedicated to helping customers build outstanding products.
**Are you the NEXT one?**Job description
**The challenge**
At STX Next we are all proud of the quality of the services we deliver to our customers which comes from our battle-tested software development practices. The spirit of craftsmanship within us makes us keep improving our high standards which our clients value a lot. To achieve that, STX Next uses its powers to grow the business, the people and themselves constantly.
In order to continue our success story, we are currently looking for a seasoned IT Delivery Manager who will be responsible for E2E Operations in his/her portfolio of customers.
This is a Customer facing role, with high internal exposure. Therefore to be successful in this role, you must have a natural passion for Customer satisfaction and you should be outstanding at building long-term relationships.
**A day in the life of a Delivery Manager**
You will be responsible for the three areas**:Client Relationship**
- Ensure consistent high levels of SLA achievement and client satisfaction
- Prepare and chair regular delivery meetings with the client and manage follow up and improvement actions
- Proactively monitor overall service performance
- Obtain regular client feedback translating it into concrete improvement actions




- Cowork with the internal Customer Success Management team to build strong bonds with key client stakeholders
- Manage all layers of customer communication
- Look for business growth opportunities within the existing customer base
**Leadership & Talent Management**
- Coordinate together with our HR department the hiring pipeline in order to bring the best talent to our team, matching our customer´s needs.
- Monitor the individual performance of the team under your responsibility, making sure that impediments to outstanding achievement are eradicated.
- Plan and Conduct periodic Growth reviews aiming to ensure your team is always developing their skills.
- Based on the Growth´s reviews outcome, plan and agree on promotions, salary increases and rotations within the team.
**Revenue & Margin Management**
- Assist in ensuring a deep understanding of contracted year on year customer revenue and the appropriate internal reporting and financial reviews
- Review and approve customer invoices
- Follow up and support the Account Manager in resolving any client billing disputes
- Ensure top levels of customer satisfaction
- Support of Pre-Sales and Up-Selling initiatives




- Cooperate with different internal departments to ensure appropriate sales and marketing strategies are created
**Requirements**:
- At least 7+ years of experience in IT (software development) and strong experience in IT service and/or experience working directly as a delivery owner being accountable to C Suite executives.
- Deep understanding of how customer expectations, feedback and escalations should be handled;
- Proven track record in delivering multiple high-quality IT services from start-ups to large-sized clients;
- Solid background in IT business management (previous experience being directly responsible for budget, revenue, margin, efficiency, etc);
- Genuine passion for getting Customer satisfaction at top levels;
- Strong communication and negotiation skills at both technical and business level.
- Previous experience working with international and dispersed teams.
- Excellent English both in writing and speaking (min. C1)
- Availability to travel
- Valid USA VISA (excl.)
- Extreme ownership mindset and “hold my beer” approach.
**Extra points if you have**:
Previous experience (hands-on) in technical roles, such as web developer;
Previous experience as Product Owner and/or Scrum Maste
Tipo de puesto: Tiempo completo
Salario: Hasta $93,000.00 al mes
Horario:
- Lunes a viernes
- Turno de 8 horas
Prestaciones:
- Apoyo para estudios
- Horarios flexibles
- Confiable de gastos médicos mayores
Tipos de compensaciones:
- Bono anual
Lugar de trabajo: Empleo remoto

📌 Delivery Manager - Mexico (México)
🏢 Stxnext
📍 México