**DESCRIPTION**:
Join EPAM as a **Data Analytics Support Engineer!**
In this role, you'll be the first line of support for Data Analysis Technologies, ensuring that companies are getting the most value out of their information.
If you have a passion for empowering businesses to make better decisions and fuel their growth through data, we'd love to hear from you.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
RESPONSIBILITIES
- Responding, diagnosing, resolving, and tracking support queries and community support cases or forum threads
- Maintaining response and resolution speed as defined by SLOs
- Keeping high customer satisfaction scores and following quality standards in 90% of cases
- Using existing troubleshooting tools and techniques to establish root cause for queries and provide a customer-facing root cause assessment
- Performing internal classification queries documenting classes of problems and preventative actions for further retroactive analysis
**REQUIREMENTS**:
- 2+ years of experience working with support projects and/or a 24x7 environments
- Advanced English level (B2+/C1)
- Customer Service and Customer Experience
- Ability to communicate technical content/advice in a structured manner
- Mandatory advanced knowledge in Programming - Coding, System design / scaling,



Data, Data - analysis techniques, Linux / Unix - System, constraints, how Linux works, ETL or any cluster tool (Hadoop) or distributed computing
TECHNOLOGIES
- Programming
- Data - databases
- APIs / System Design
- Web Technologies - HTTP and Authentication
- SQL or BQL
- Query execution reading/optimizing
- Algorithms & data structures
- Testing
- Linux / Unix & Linux / Unix - Command line
- Web technologies / troubleshooting
- Networking
- TCP/IP troubleshooting
- IP routing
- DNS
WE OFFER
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Versátil work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
- Monthly non-taxable amount for the electricity and internet bills
CONDITIONS

📌 Data Analytics Support Engineer (Guadalajara)
🏢 Epam Systems
📍 Guadalajara