Descripción y detalle de las actividades
PURPOSE AND SCOPE: This position will be responsible for processing customer return authorizations, shipping replacement product, and following-up to ensure that product is received back to FRESENIUS MEDICAL CARE in a timely manner. This position will also assist with asset reporting for internal and external stakeholders. PRINCIPAL DUTIES AND RESPONSIBILITIES: - Process Return Authorizations in ERP System for equipment and disposables products as requested by Customers, Technical Support, Clinical Specialists, Customer Service, and other sources. - Process Customer Orders for replacement equipment and disposables products as requested. - Update CRM system with Serial #'s for swapped equipment. - Respond to inquiries from patients, nurses, internal and field sales organizations. - Create ad hoc asset reports.



- Coordinate with third-party carriers the swap-out of equipment at patient homes. - Issue pick-up instructions to appropriate carriers as required based on type of return/swap. - Follow-up on all outstanding returns to ensure the timely return to Fresenius Medical care. - Research Customer assets PIN history. - Maintain return reports/statistics and publish to management on a regular basis. - Other duties as assigned.
Experiência y requisitos
**Número de vacantes** 1
**Área** Almacén
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Jornada completa
**Estudios** Carrera Tecnica
**Sexo** Indistinto
**Disponibilidad p. viajar** No

📌 Returns Specialist (Tijuana)
🏢 Mediméxico, S. De R. L. De C. V.
📍 Tijuana