Your role will involve:
- **Technical Troubleshooting**: Provide advanced technical support for issues related to resin performance, production machinery and resin quality qualification. **Diagnose and resolve complex problems** in a timely manner to minimize downtime and maintain productivity.
- Process Optimization**:Collaborate with customer’s engineering and production teams** to identify areas for improvement in processes and systems. Implement solutions to enhance performance, reduce waste, and improve overall production quality.
- Documentation and Reporting: Maintain detailed records of support activities, including issue resolutions, system changes, and overall production trial agendas and schedules.
- Training and Support: Educate and train internal and external staff on the use of our resins and new technologies.
- Regulatory Compliance: Ensure that our proposal meet with relevant local and international regulations and industry standards.
**Key Responsabilities**:
- Externally Lead Customer Development projects (Support Production Trials, support technical exchange meetings,



provide detailed orientation for customers).
- Generate Reports Properly internally to our Sales and Customer Solutions Team and provide insights to management on Technical challenges.
- Address customer queries directly, and support troubleshooting efforts.
- Work Closely to Customer Solutions and Engineering Teams (R&D;) finding innovative and efficient solutions.
Tipo de puesto: Tiempo completo
Sueldo: $799,846.00 - $1,098,089.00 al año
Ventajas:
- Confiable de vida
- Uniformes gratuitos
Pago complementario:
- Bono de productividad
- Bono de puntualidad
Pregunta(s) de postulación:
- Experiência en alguno de estos sectores Automotriz, Electrónica, Electrodomésticos y Bienes de Consumo.
Escolaridad:
- Licenciatura terminada (Deseable)
Experiência:
- Soporte técnico sector petroquímico: 5 años (Deseable)
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Empleo presencial
Fecha límite para postularse: 21/11/2024

📌 Technical Support Engineer (México)
🏢 Timpl
📍 México