Job Objective

Provide professional and empathetic telephone support, as well as manage collection activities, ensuring operational continuity, process compliance, and a positive customer experience in accordance with F5 standards.

Main Responsibilities

- Handle inbound and outbound calls in English and Spanish.
- Manage collections, focusing on recovery, negotiation, and follow-up.
- Assist clients with inquiries related to tax services.
- Document interactions clearly and promptly in the assigned systems.
- Meet quality, productivity, and compliance metrics.
- Adapt to different workflows (collections/customer service) according to operational needs.

Required Profile (Hard Skills)
- Advanced English (C1) – essential.
- Native or advanced Spanish.
- Previous experience in collections, call center, or customer service, preferably in the financial, lending, or professional services sector.
- Proficiency in CRM or contact center systems (dialers, ticketing systems, etc.).
- Strong writing and documentation skills.
- Availability to work on-site – essential.
- Availability to work 48 hours per week on a versátil schedule between 7:00 a.m. and 6:00 p.m., Monday through Sunday, with one variable day off per week – essential.

Key Competencies (Soft Skills) We seek candidates who excel in:




- Empathy and assertive communication for professional customer interactions.
- Objection handling and negotiation.
- Emotional intelligence and stress management.
- Responsibility and a strong sense of commitment.
- Operational flexibility and willingness to receive cross-training in different functions.
- Focus on operational continuity and teamwork.
- Ethics, confidentiality, and adherence to established processes.

Desired Experience
- 1 to 3 years of experience in collections or bilingual customer service as a base profile.

Compensation & Benefits
- Salary: $13,000 to $15,000 MXN gross monthly, depending on experience and English proficiency.
- Grocery vouchers: Monthly, after the probationary period.
- Sunday premium (Prima vacacional) : The applicable Sunday premium will be paid for Sundays worked.
- Statutory benefits.
- Growth opportunities and operational stability.

Schedule
- Workweek: 48 hours per week.
- Operating hours: Flexible within the 7:00 a.m. to 6:00 p.m. schedule.
- Workdays: Monday through Sunday.
- Days off: One variable day off per week.
- Sunday availability: Essential, according to the operational schedule and assigned days off.

General Information Job Type: Full-time

Work Location: On-site

Sueldo: Hasta $15,000.00 al mes

Lugar de trabajo: Empleo presencial

📌 Agente de Servicio al Cliente Bilingüe (México)
🏢 F5 BPO Services
📍 México