We know touch - it's our only business. In fact, we invented the touchscreen over 50 years ago and haven't stopped since. Every 21 seconds, a new Elo touch screen is installed somewhere in the world. We obsess over details to exceed the highest quality standards. We don’t just sell things. We offer solutions to tomorrow’s challenges.
The CSR role is primarily responsible for managing transactional sales within specified territories for Elo Touch Solutions in the Mexico and Latin America Region. This position requires excellent communication skills that result in meeting or exceeding the assigned revenue targets for the specified territories. You will need to interact with and support Channel Sales Manager, Sales Managers, channel (distribution) partners, prospects, and customers to maximize the sales output in the assigned territory/accounts.
The CSR is aligned to Elo’s commercial sales regions and is an overall support system for Elo’s field sales and channel partner organization. The CSR is responsible for all duties from prospecting to closing small to mid-size run rate business with Tier II, Tier III accounts for the regions they support.
**Job Purpose & Responsibilities**:
- Research and follow up on existing and new accounts, identify key players, generate interest and obtain business requirements.
- Work closely with Region Sales Managers and Channel Sales Managers to determine a strategic approach.
- Successfully manage and overcome prospect objections.
- Build and develop initial customer relationships.
- Perform pre-sales support transactions for field sales:
- Part number requests
- Demo, loaner, sample requests
- Standard quotation requests
- Special Price Authorization requests, SPA renewals
- SFDC account administration,



including the update forecast and opportunity details to ensure accurate territory forecasts
- Perform daily outbound calling activity focused on promoting Elo’s suite of products and services to prospects, customers and partners:
- Tier II/III VAR outbound calls
- Elo promo lead follow -up
- Elo trade show lead follow -up
- Web inquiry follow -up
- Develop and maintain in-depth knowledge of Elo products and services, industry trends, and competition
- Be a key member and contributor to the Latam Sales and Field Marketing teams
- Management of territory deal registrations
- Work on other projects assigned by management
- Other reasonable directives, responsibilities and activities may change or be assigned at any time with or without notice.
**Minimum Qualifications**:
- At least 1-2 years in a sales/support role in the hardware / software industries
- Knowledge and experience working on the POS/AIDC industry or products such as: All-in-One Mobile and fixed computers (Android and Windows), Large Format Displays, Digital Signage, Touch Monitors, Open Frames, Kiosks.
- Successful experience in Hardware / Software Inside Sales, preferably in IT or similar industry
- Experience with pre-call planning, opportunity qualification and objection handling, call structure and control, time and territory management
- Proven track record within an automated hardware / software sales environment where accurate data entry and management of a CRM system was required




- A team player with the ability to work in a high-energy sales team environment with a desire to work with others for broader success
- Experience and success working within a revenue quota and commission structure
- Positive and energetic phone skills, excellent listening skills, and strong writing skills
- Ability to manage multiple tasks at once, and operate successfully in a rapidly changing environment
- The highest level of integrity
**Preferred Qualifications**:
- Bachelor’s degree in administration, business, computer science or equivalent work or academic experience
**Specific Professional Skills/Competencies**:
- A basic understanding of computing technology and comfortable discussing technology with customers
- Someone who’s hungry for success
- Bilingual English and Spanish language skills
**Physical Demands**
- Able to lift and manage hardware equipment +-25 pounds
- Ability to sit, stand, bend, or walk for prolonged periods of time
- Office work location in Mexico City, working primarily on phone and PC
- Ability to travel domestically and internationally
- Must be able to work a standard full-time schedule
- Elo Touch Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Elo Touch Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensat

📌 Channel Sales Associate (Ciudad de México)
🏢 Elotouch
📍 Ciudad de México