We are looking for a dedicated **3rd Line Software Maintenance Engineer** to join our team.
RESPONSIBILITIES
- Provide 3rd line support and troubleshoot software issues using MuleSoft
- Participate in customer interviews to gather requirements
- Engage in project interviews to discuss solutions and deliverables
- Collaborate on the design and implementation of system enhancements
- Ensure code quality by performing testing and debugging
- Document technical specifications and update relevant documentation
- Stay updated on the latest industry trends and advancements in MuleSoft
- Assist the development team with development activities when no support tasks are scheduled
**REQUIREMENTS**:
- Proficiency in MuleSoft and Anypoint Platform
- Minimum of 2 years in a similar role focusing on 3rd line support
- Capability to troubleshoot and effectively resolve software issues
- Strong problem-solving and analytical skills
- Good communication and ability to collaborate with team members
- Flexibility to work remotely and independently handle responsibilities
- Fluent English communication skills at a B2+ level
WE OFFER
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions




- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Adaptable work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills

📌 3rd Line Software Maintenance Engineer with Mulesoft (México)
🏢 Epam Systems
📍 México