**Hours**: Monday to Friday, 8 AM - 5 PM EST
**Pay**:$10/hour
Are you a driven and assertive leader with a passion for delivering outstanding client experiences? Join Serenity Clean as an Area Manager (Offshore) and play a crucial role in ensuring our clients receive exceptional service at every cleaning. Your primary responsibility is to deliver an OUTSTANDING experience to all of our clients, and if we ever fall short, it's your job to "Make It Right."
As an Area Manager, you’ll manage our Cleaning Rockstars in your assigned locations, ensuring they consistently provide top-notch service.
About This Role:
**REQUIREMENTS**:
- **C1-Level English Proficiency**: Advanced written and spoken English skills to manage seamless client and team communications.
- **Assertiveness**: Must be assertive, not passive or aggressive, and confident in dealing with American clients and team members.
- **Empathy**: Understand client concerns and take proactive steps to resolve them.
- **Responsiveness**: Immediate and fast response rate to the needs of both our team and clients.
- **Organizational Skills**: Strong ability to multitask and prioritize effectively.
- **Problem-Solving**: Demonstrated ability to make decisions and solve problems in high-pressure situations.
- **Commitment**: Uphold company values and promote a positive work environment.
**PREFERENCES**:
- Previous experience in a leadership or managerial role within the cleaning industry.
- Experience with remote management, especially in a similar time zone to the U.S.
- Cultural adaptability, understanding both U.S. and Filipino cultures to bridge communication gaps.
- Tech-savviness with tools like Zoom, Slack, and project management software.




- Availability during hours that overlap with U.S. business times.
- Background in Sales or HR, with experience handling diverse responsibilities.
**KEY RESPONSIBILITIES**:
- **Client Retention**: Maintain strong client relationships.
- **Schedule Management**: Ensure schedules are 100% complete daily.
- **Team Leadership**: Directly manage Cleaning Rockstars in assigned areas.
- **Daily Updates**: Deliver daily updates for Sales & HR needs in your locations (approx. 3-10 mins per day).
- **Decision-Making**: Resolve client and team member challenges.
- **Team Assessment**: Evaluate team members’ fit and coordinate with HR as needed.
- **Operations Oversight**: Supervise daily operations in your area.
- **Cross-Department Liaison**: Act as a bridge between sales, marketing, HR, and team members.
- **Inventory Management**: Pull weekly checklists and ensure locations are stocked.
- **One-on-One Meetings**: Conduct monthly check-ins with team members.
- **Issue Management**: Create and track tickets for all client and team member issues with the AAMs.
- **HR Collaboration**: Assist with payroll and timesheets as needed.
- **Marketing Communication**: Coordinate with marketing on low-volume days and handle daily discounts.
- **Card Dispute Handling**: Submit evidence for card disputes on Stripe.
- **Discipline Management**: Issue and conduct written redirections via Zoom.
**BENEFITS OF THIS ROLE**:
- Competitive base salary PLUS weekly commission based on the performance and growth of assigned locations.
- Opportunity for future growth into executive roles.
- Remote Opportunity
Pay: From $206.24 per hour
Expected hours: 40 per week
Work Location: Remote

📌 Area Manager (México)
🏢 Serenity Cleaning
📍 México