Overview:
**Accelerating Progress. Securing Futures.**
At TeKnowledge we help governments, businesses, and technology providers not only navigate but thrive in today’s complex technology landscape. Our services provide unparalleled value and impact to our clients across cybersecurity, advanced technical skilling, and enterprise technical support. We are committed to enabling technology, AI, CX, and security, uniquely positioning us in the market, and ensuring our customers are equipped to achieve their strategic goals.
**Responsibilities**:
**This role will**:
- Responsible for the customer support experience with Microsoft
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group or engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring




- Drive technical collaboration and engagement outside of customer support services
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
- Resolving customer issues including complex technical scenarios integrating several cloud capabilities (Windows Azure, SQL Azure, AppFabric, etc.) and scenarios supporting a service such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost-efficient solution architecture.
- A commerce Support Engineer is knowledgeable in Microsoft Azure services, technologies, offerings, and the Azure billing platform
Qualifications:
- Minimum 1 year of experience in financial services and/or Technical Support experience, managing customers
- Familiarity with Azure and/or compete cloud products (preferred)
- Knowledge of Excel: Pivot tables, Filters & look-up function (Desired)
- Demonstrable troubleshooting skills
- Technical skills: Understanding of subscription management and billing platforms

📌 Fintech Analyst (Cartago) (El Tejar)
🏢 Teknowledge
📍 El Tejar