Job Title: Service Desk Technician (L1/L2 - Microsoft Services)
Location: San Diego, CA (Onsite initially, potential for hybrid/remote work)
**Job Type**: 12-Month Contract (W2 Hiring, Staffing Agency Supported)
Start Date: ASAP
About the Role:
We are seeking a Service Desk Technician (L1/L2) with a strong focus on Microsoft services
to support our IT operations. This role requires a hands-on professional who can manage
ticketing systems, SaaS-based Microsoft environments, and endpoint security tools. The
areas initially, with potential flexibility for remote work later.
Key Responsibilities:
- Provide L1-L2 IT support with a strong emphasis on Microsoft services (SharePoint,
Azure, SaaS-based Microsoft environments).
- Manage ticketing systems and respond to user requests in a timely and efficient
manner.
- Deploy, configure, and troubleshoot new computer setups and IT equipment.
- Support and maintain ManageEngine and endpoint security tools such as SentinelOne
Antivirus.
- Ensure cultural fit and a professional, laid-back approach to IT support.
- Collaborate with internal teams to provide an excellent IT service experience.
Required Qualifications & Skills:




- 2+ years of experience in an L1-L2 Service Desk role.
- Strong knowledge of Microsoft services (Azure, SharePoint, SaaS-based
environments).
- Experience with ManageEngine, ticketing systems, and endpoint security solutions.
- Proficiency in computer setup, troubleshooting, and IT hardware/software
management.
- Ability to work onsite in San Diego (North County, Del Mar Heights, Torrey area).
- Strong customer service and communication skills.
Nice to Have:
- Familiarity with SentinelOne Antivirus and other security tools.
- Previous experience in a corporate IT support environment.
- Ability to adapt to a hybrid work model after the initial onsite period.
Why Join Us?
- Work with a dynamic and professional team in San Diego.
- Gain hands-on experience in Microsoft enterprise environments.
- Opportunity for a long-term contract with potential extensions.
If you're a Microsoft-savvy IT professional looking for an exciting opportunity, apply
today!
Tipo de puesto: Jornada completa
Tipo de jornada:
- Turno de 8 horas
Lugar de trabajo: Empleo remoto

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