**_Puebla_**_, _**_Mexico_**_ _**
**The Infrastructure Operation Center Specialist is a position that provides an opportunity to work in a fast-paced collaborative environment. The specialist must monitor our and the customer's infrastructure and resolve any incident that appears.**:
**General Accountabilities**:
- Analysis and verification of monitoring alerts to produce incident identification, classification, and prioritization.
- Create, improve, and maintain monitoring alerts based on the correlation of different data sources.
- Operate and maintain Operative Systems like Windows Desktop, Windows Server, and Linux.
- Operate and maintain various IT Services like Active Directory, File Systems, Antivirus, Backups, etc.
- Respond to security incidents and investigations working closely with customers and IT providers, following SLA requirements and ITSM Processes.
**Job Qualifications**:
**Education**:
- Bachelor's degree preferred.
- ITSM foundation training is required.
**Experience**:
- 1+ years of experience in a Customer Service monitoring operational environment.
- Good technical understanding of network fundamentals and common internet protocols.
- Proficient in Windows and Unix/Linux Operating Systems.
**Professional Skills**:
- Fluent English language skills required: verbal and written communication.




- Have strong interpersonal and communication skills: capable of training users in complex topics and making presentations to internal groups.
- Able to write intricate system and user documentation. Capable of writing and explaining purchase justifications.
- Experience working with multicultural teams and customers.
- Self-motivated and disciplined.
- Strong stakeholder relationship management skills.
- Strong investigative and analysis skills.
- Strong technical and process design and implementation skills.
- Experience defining, creating, and managing procedures.
- Participate in a rotating 24/7 schedule responding to critical issues.
***:
**Benefits**:
Medical, Dental, and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.
**PTOs**:
Vacation Days.
***Save on commute**:
Paid office parking.
***Discount Programs**:
Medical-related discounts.
**Prime location**:
In the heart of Puebla, with views of Popocatepetl volcano, restaurants, and amenities close by.
**Sponsored Events**:
Team social events and Christmas Dinner.
**Sport Activity**:
Join your colleagues in various sports activities in the area.
**Eat & Drink**:
Enjoy a kitchen stocked with drinks, coffee, and snacks.

📌 Ioc Specialist 1 (Heroica Puebla de Zaragoza)
🏢 Exactlyit
📍 Heroica Puebla de Zaragoza