**_Puebla_**_, _**_Mexico_**_ _**
**JOB SUMMARY
The NOC Specialist position providposition provides an opportunity to work in a fast-paced collaborative environment where they have to monitor our and customer infrastructure and resolve any incident that appears.
GENERAL ACCOUNTABILITIES
- Analysis and verification of monitoring alerts to produce incident identification, classification, and prioritization.
- Create, improve, and maintain monitoring alerts based on the correlation of different sources of data.
- Operate and maintain Operative Systems like Windows Desktop, Windows Server, and Linux.
- Operate and maintain various network devices like switches, routers, firewalls, IDS/IPS, etc.
- Operate and maintain various IT Services like Active Directory, File Systems, Antivirus, Backups, etc.
- Respond to security incidents and investigations working closely with customers and IT providers, following SLA requirements and ITSM Processes.
TECHNICAL SKILLS
- 1+ year of experience in a Customer Service monitoring operational environment.
- Good technical understanding of network fundamentals and common internet protocols.
- CCNA R&S; is a plus.
JOB QUALIFICATIONS
**Education**:
- Bachelor's degree preferred.
- ITSM foundation training required.
PROFESIONNAL SKILLS
- Fluent English language skills required: verbal and written communication.
- Self-motivated and disciplined.




- Strong stakeholder relationship management skills.
- Strong investigative and analysis skills.
- Strong technical and process design and implementation skills.
- Strong communication and presentation skills along with the ability to work in a highly collaborative environment.
- Ability to work creatively and analytically in a problem-solving environment.
- Manages multiple priorities in a high-pressure environment.
**What We Offer**:
Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team-building events, and much more.
**Benefits**:
Healthcare, dental, life insurance, savings fund, Christmas bonus, grocery bonus, annual bonus.
**Save On Commute**:
Paid office parking.
**Sport Activity**:
Join your colleagues in various sport activities in the area.
**Discount Programs**:
Medical-related discounts.
**Prime Location**:
In the heart of Puebla, with views of Popocatepetl volcano, restaurants and amenities close by.
**PTOs**:
Vacation, Sick, Holiday, and paid leave.
**Sponsored Events**:
Team social events, Holiday dinner.
**Eat & Drink**:
Enjoy a kitchen stocked with coffee, and snacks at low charge.

📌 Noc Specialist (Heroica Puebla de Zaragoza)
🏢 Exactlyit
📍 Heroica Puebla de Zaragoza