Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by
1) providing the best services for homebuyers
2) led by advantaged underwriting in insurance
3) to protect the whole home.
As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
- The future is bright for the Porch Group, and we’d love for you to be a part of it, as our- Homeowners of America
Quality Assurance Coach
- THE POSITION
- As a Quality Assurance Coach, you will ensure every team member delivers an exceptional and consistent homeowner experience. At Porch, we are obsessed with learning, iterating, and delivering the best customer experience in the home services space and retaining our customers for the life of their homeownership. Quality Assurance is a key function in driving this obsession forward.
- WHAT YOU DO
- As a Quality Assurance Coach, your core responsibility will be to audit and provide feedback on our team’s execution of its key functions. You will provide ongoing and regular feedback on the performance of all team members, work with Managers to provide coaching opportunities,



and identify areas of opportunity. In addition, you may assist Managers with determining a team
member’s ability to be successful in their function when performance issues arise.
In addition, you will participate in monthly team meetings with Managers and Training and Development Specialists to review team performance against goals and set commitments for improvements. You will support internal communication and tools updates and releases by auditing for proper understanding and usage of new tools. Your success as a Quality Assurance Coach will be tied to customer satisfaction, core company metrics, team member sales, and team member retention
- WHAT TO EXPECT:
- Quick recruitment process through video calls.- Pay rate: MXN 134.00 an hour- Training: paid initial training, as well as ongoing training to help you develop in your role and career.- Career path: this is only the beginning! We offer real opportunities for career growth as our team keeps on growing!- Support: You’re working from home, but not alone! Your team is available in real-time to help you be successful!- Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you!
WHAT YOU BRING:




- Excellent written and verbal communication skills- Strong organizational skills and attention to detail- Ability to adhere to and provide recommendations to improve guidelines and policies- A commitment to delivering exceptional customer experiences- A passion for developing people to be excellent individual contributors and team members- Experience leading teams, including coaching to performance improvement and company goals- Proven track record of success in developing a sales or customer service teams- A desire to work in a fast-moving environment and be adaptable to change- A positive attitude and pride that stems from doing great work and seeing your team be successful Insurance experience knowledge a plus- Must have experience with excel, and the like, as well as reporting measures to amplify metrics- Willingness to learn the internal QA process and help maintain data- Experience with coaching and providing feedback on areas of opportunity- Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.- Equipment: a laptop (or a desktop computer) and an internet connection that- meet our minimum requirements

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What’s next?
Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

📌 Quality Assurance Coach, Hoa (México)
🏢 Porch
📍 México