**Position Mission**:
Since 2002, Hola Publishing International has served as a bridge for thousands of authors to fulfill their dreams by bringing quality books to audiences around the world. In this position, you will be the first point of contact for our clients, providing them with the information and solutions they need regarding our products and services.
**Position Responsibilities**:
- Provide timely and effective solutions.
- Use Excel and Word at an intermediate/advanced level for administrative tasks.
- Follow the publishing protocols established by the company.
- Address client questions, handle complaints, and consider client suggestions.
- Answer all incoming calls to HOLA: take messages, listen to client needs, and offer solutions.
- Follow up on client materials, including providing specialized assistance to senior clients if needed.
- Coordinate the review and approval of editing and production proofs with clients.
- Remind clients about pending payments.
- Prepare printing quotes when required.
**Required Skills and Abilities**:
- Ability to work effectively under pressure.




- Excellent customer service skills with a friendly and professional attitude.
- Ability to communicate clearly and effectively.
- Proactive and responsible in problem-solving.
- Sense of urgency in addressing client needs.
- Adherence to the company's established procedures.
- Logical thinking and ability to organize tasks efficiently.
**Requirements**:
- Minimum of 2 years of experience in customer service.
- English 100%
**Location**: Polanco, CDMX
**Schedule**: Monday to Friday, 7:45 AM to 5:00 PM
**Modality**: On-site only (no home office)
If you meet the requirements and are excited to be part of our team, we invite you to apply!
Tipo de puesto: Jornada completa
Sueldo: $12,000.00 al mes
Pago complementario:
- Bono de productividad
Tipo de jornada:
- Turno de 8 horas
Pregunta(s) de postulación:
- Envía una carta de presentación para conocerte mejor.
- ¿Investigaste sobre la empresa?
- ¿Cuál fue el último libro que leíste? Escribe el título y nombre del autor.
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Empleo presencial

📌 Asistente de Atención a Clientes (Ciudad de México)
🏢 Hola Publishing Internacional
📍 Ciudad de México