**Job Summary**
**Responsibilities**
- Develop and implement ServiceNow scripts to automate processes and improve system functionality.
- Integrate ServiceNow with other enterprise systems to ensure seamless data flow and operational efficiency.
- Manage and optimize the ServiceNow ITSM platform to enhance service delivery and user experience.
- Collaborate with cross-functional teams to identify and resolve ServiceNow-related issues promptly.
- Provide technical support and guidance to team members on ServiceNow best practices and solutions.
- Analyze system performance and implement improvements to ensure high availability and reliability.
- Document technical specifications and system configurations for future reference and compliance.
- Conduct regular system audits to ensure data integrity and security within the ServiceNow platform.
- Stay updated with the latest ServiceNow features and technologies to drive innovation and improvement.
- Participate in strategic planning sessions to align ServiceNow capabilities with business objectives.




- Train and mentor junior staff on ServiceNow functionalities and troubleshooting techniques.
- Ensure compliance with industry standards and company policies in all ServiceNow-related activities.
- Collaborate with stakeholders to gather requirements and deliver tailored ServiceNow solutions. Qualifications
- Possess extensive experience in ServiceNow scripting demonstrating proficiency in automating complex workflows.
- Have a strong background in ServiceNow integration ensuring seamless connectivity with other systems.
- Demonstrate expertise in ServiceNow ITSM optimizing service management processes for enhanced efficiency.
- Exhibit excellent problem-solving skills with the ability to troubleshoot and resolve technical issues swiftly.
- Show proficiency in technical documentation ensuring clear and comprehensive system records.
- Display a commitment to continuous learning staying abreast of new ServiceNow developments and technologies.
- Have strong communication skills facilitating effective collaboration with diverse teams and stakeholders.

📌 Infra Dev Specialist (Ciudad de México)
🏢 Cognizant
📍 Ciudad de México