**Job Summary**
**Responsibilities**
- Develop and implement ServiceNow Service Portal solutions to enhance user experience and streamline IT service delivery.
- Collaborate with cross-functional teams to gather requirements and design effective ITSM workflows.
- Optimize existing ServiceNow ITSM processes to improve efficiency and reduce operational costs.
- Provide technical expertise in ServiceNow platform customization and integration with other enterprise systems.
- Ensure compliance with industry standards and best practices in ServiceNow development and deployment.
- Conduct regular assessments to identify areas for improvement in ServiceNow Service Portal functionalities.
- Maintain documentation of ServiceNow configurations and customizations for future reference.
- Train and support team members in utilizing ServiceNow Service Portal and ITSM tools effectively.




- Collaborate with stakeholders to align ServiceNow solutions with business objectives and strategic goals.
- Provide insights and recommendations for future ServiceNow Service Portal and ITSM enhancements.
- Stay updated with the latest ServiceNow features and technologies to drive innovation and continuous improvement.
**Qualifications**
- Possess strong expertise in ServiceNow Service Portal development and customization.
- Demonstrate proficiency in ServiceNow ITSM workflows and process optimization.
- Have a solid understanding of ServiceNow platform integration with enterprise systems.
- Exhibit excellent problem-solving skills in troubleshooting ServiceNow-related issues.
- Show capability in maintaining comprehensive documentation of ServiceNow configurations.
- Display ability to train and support team members in ServiceNow tools usage.

📌 Infra Dev Specialist (Ciudad de México)
🏢 Cognizant
📍 Ciudad de México