**Job Summary**
**Responsibilities**
- Collaborate with cross-functional teams to gather requirements and design solutions that meet business needs.
- Implement ServiceNow ITSM modules to streamline processes and improve service delivery.
- Provide technical expertise and guidance to team members fostering a collaborative and innovative work environment.
- Monitor system performance and make necessary adjustments to improve efficiency and reliability.
- Stay updated with the latest ServiceNow features and technologies to continuously improve solutions.
- Document processes and solutions to maintain a comprehensive knowledge base for future reference.
- Engage in continuous learning and development to enhance technical skills and knowledge.
- Communicate effectively with stakeholders to ensure transparency and alignment on project goals.




- Contribute to the companys mission by optimizing IT service management processes positively impacting user experience and operational success.
**Qualifications**
- Possess strong expertise in ServiceNow Service Portal development and customization.
- Demonstrate proficiency in ServiceNow ITSM modules and their implementation.
- Have a solid understanding of IT service management principles and practices.
- Exhibit excellent problem-solving skills and attention to detail.
- Show ability to work independently and manage multiple tasks efficiently.
- Display effective communication skills for collaboration with diverse teams.
- Hold a bachelors degree in computer science or a related field.
- Have relevant certifications in ServiceNow or ITSM enhancing credibility and expertise.

📌 Sr. Infra Developer (Ciudad de México)
🏢 Cognizant
📍 Ciudad de México