As a Customer Service Specialist, you are more than an order processor; you are a vital link in our general mission. By managing the end-to-end commercial lifecycle, you ensure our groundbreaking technologies reach customers and distributors worldwide with precision and speed. Your work directly impacts our ability to support life-changing research by providing a seamless, high-performance experience for the scientific community.
This role is remote, 100% work from home
What You Will Be Doing-
Order Management
Process inbound purchase orders (direct and distributor) in ERP (Oracle) and CRM (SFDC)
Validate PO accuracy against pricing, terms, and product configuration, and process orders within defined SLA
Manage order modifications, cancellations, and backlog (or backorder communication)
Support end-of-quarter (EOQ) volume surges with elevated responsiveness and availability
Returns & Logistics
Initiate and track RMA (Return Merchandise Authorization) requests through resolution
Coordinate with 3PLs and logistics partners on shipment exceptions and delivery escalations
Keep customers and sales informed through the process
Customer & Data Governance
Enter and maintain customer master data (ship-to, bill-to, contact records) with accuracy
Support new customer onboarding and account setup in collaboration with Sales, Finance, legal
Cross-Functional Coordination
Partner with Sales to resolve pricing discrepancies, special terms, and account-level escalations
Liaise with Finance on credit holds, billing issues, and payment term questions
Collaborate with Operations, Supply Chain, Product Management on product availability and new product introductions and end of life
Preferred Qualifications
Experience with Oracle ERP and Salesforce (SFDC) in an order management or customer service capacity
Prior experience processing orders for distributor and direct sales channels, ideally within a manufacturing, life sciences, or technical/scientific products environment
Fam
📌 Customer Service Specialist (Ciudad de México)
🏢 10x Genomics
📍 Ciudad de México
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.