Some jobs require capes. This one just requires a headset, a friendly voice, and a cool head. Unity Communications is looking for a Patient Service Coordinator who can bring both Golden Retriever and Virgo energy to the table, approachable but organized.
**How You Spend Your Eight Hours**
- Contribute to a positive work environment by collaborating with healthcare team members and effectively communicating patient care information
- Prepare and maintain daily appointment templates and patient records
- Arrange and manage patient referrals
- Perform patient check-in and check-out functions with accuracy and professionalism
- Obtain and input accurate scheduling and registration data
- Coordinate patient flow efficiently, ensuring timeliness and adherence to priority standards
- Identify and communicate issues that might result in service delays or denials
- Manage appointment add-ons, reschedules, and cancellations in accordance with facility protocols
**What You Must Possess**
- High school diploma (or higher)
- At least one year of BPO customer service experience handling moderate to complex transactions
- At least one year of BPO healthcare experience, with familiarity in medical terminology and **behavioral health**.
- Proficiency with computer systems,



including the ability to navigate between screens using a keyboard and mouse
- Knowledge of electronic medical record (EMR) systems and practice management systems
- Comfort in working with various types of technology
- Ability to provide a suitable home workspace with broadband internet access (for hybrid setup)
- Ability to perform all essential job duties satisfactorily
**What You Shall Receive**
- HMO coverage with two free dependents upon regularization
- VL/SL credits upon regularization
- Friendly and supportive work culture
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
**What You Should Consider**
- Full-time position
- Monday to Friday, night shift
- Hybrid work setup with on-site training
**Why Join Our Company**
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

📌 Bpo - Patient Service Coordinator #m02 (Guadalajara)
🏢 Unity Communications
📍 Guadalajara