**Purpose of the Role**
The Platform Engineer will be responsible for the stability, scalability, and support of the RPA IT Platform infrastructure. While experience in Robotic Process Automation (RPA) is a plus, the primary focus is on strong infrastructure knowledge, systems administration, and platform reliability. RPA-specific training will be provided if required.
**About the Role**
The RPA Platform supports IT and business operations across functions such as HR, Finance, and IT. As a member of the RPA Infrastructure team, you will ensure the availability, security, and performance of the virtualized environments, servers, and connected services that enable automation delivery across the enterprise.
**Core Responsibilities**
- Manage virtual infrastructure using **VMWare vSphere Client**.
- Administer and troubleshoot **Windows Server 2016** and **MS-SQL 2016**.
- Maintain system uptime and performance of RPA platform components (Control Room, clients, and associated services).
- Support patching, backup, and restore processes as part of regular maintenance cycles.
- Monitor infrastructure proactively (virtual machines, networks, storage) and act on alerts.
- Ensure secure access control aligned with **GxP**, **SOX**, and **audit** requirements.
- Coordinate with RPA development teams to forecast and provision infrastructure as needed.
- Drive infrastructure upgrades in alignment with platform vendor roadmaps.
- Handle incidents,



service requests, and problems according to **ITIL practices** and defined SLAs.
- Contribute to license optimization and platform utilization improvements.
**Technical Skills Required**
- Strong knowledge in **VMWare**, **virtualization**, and **Windows Server administration**.
- Experience with **Active Directory**, Group Policies, DNS, DHCP, and network troubleshooting.
- Familiarity with **TCP/IP protocols** and cloud/hybrid infrastructure environments.
- Understanding of system integration, server hardening, and access control management.
**Nice to Have (Desirable, Not Required)**
- Exposure to **RPA tools** such as Automation Anywhere, UiPath, or Blue Prism (training will be provided).
- Knowledge of Linux or Unix systems.
- Certifications such as **VMware**, **AWS**, **Automation Anywhere**, **ITIL Foundation**.
- Experience in pharmaceutical or healthcare industry.
- 4-7 years of experience in platform or infrastructure engineering roles.
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Strong problem-solving skills and attention to detail.
- Excellent communication and time management skills.
- Comfortable working in **multinational teams** and collaborating across **integral time zones**.
- Adaptable, proactive, and capable of managing multiple technical priorities.

📌 IT Infrastructure & Platform Engineer (RPAPlatform Support) (Guadalajara)
🏢 Astrazeneca
📍 Guadalajara