**About the Role**:
**Key Responsibilities**:
- Resolve complex customer issues efficiently, escalating when necessary.
- Provide guidance and mentorship to junior customer service representatives.
- Collaborate with cross-functional teams to enhance customer experience and streamline service processes.
- Analyze customer feedback and trends to recommend improvements.
- Maintain accurate records of customer interactions and transactions.
- Participate in training sessions and help develop best practices.
**Qualifications**:
- Bachelor’s degree or equivalent experience preferred.
- Minimum 4-5 years of experience in customer service or related roles.
- Strong problem-solving and conflict resolution skills.
- Excellent communication skills in English (advanced) and Spanish.




- Proficient with CRM software and Microsoft Office Suite (especially Excel).
- Ability to work independently and lead by example.
- Experience mentoring or training junior staff is a plus.
**What We Offer**:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Supportive and collaborative work environment.
Tipo de puesto: Tiempo completo
Sueldo: $25,000.00 - $28,000.00 al mes
Beneficios:
- Caja de ahorro
- Protegido de vida
- Vales de despensa
Tipo de jornada:
- Lunes a viernes
Idioma:
- Inglés de forma fluída (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Senior Customer Service Representative (Naucalpan de Juárez)
🏢 IDEAS Y SOLUCIONES S.A DE
📍 Naucalpan de Juárez