**Job Information**:
Department Name
- HUMAN RESOURCES
Job Type
- Temporary
Industry
- Insurance
Service Now Ticket
- INC
Modality
- On Site
Work Experience
- 0-1 year
Assigned Recruiter Contact
Date Opened
- 07/18/2025
City
- Tijuana
State/Province
- Baja California
Country
- Mexico
Zip/Postal Code
- 22010
- Capture, validate, and update information related to pre-payroll, ensuring data accuracy and timeliness for proper payroll processing. Support administrative tasks related to incident control, attendance, and personnel movements.
**Responsibilities and functions**
- Constant communication with departments such as Human Resources, Payroll, WFM and Supervisors for clarifications or validations.
- Compliance with internal policies and confidentiality of information.
- Management of pre-payroll requests on the ServiceNow platform.
- Classification and prioritization of tickets according to the type of request and urgency level.
- Attend and follow up on pre-payroll requests, complying with established SLAs.
- Escalation of tickets to other departments when additional intervention is required.




- Registration and modification of records related to attendance for operational and administrative personnel in the TRESS system in accordance with internal policies.
- Review and detection of overtime anomalies of operational and administrative personnel in the TRESS system.
- Entry of pre-payroll incidents (PSGE, ADJUSTED HOURS, HOLIDAYS, etc.).
**Requirements**:
- High School degree
- Upper Intermediate English level
- Windows Office knowledge: Word, Excel, PowerPoint, Teams, Drive
- Experience: 1 year in HR roles (Indispensable)
- Service oriented
- Customer service
- Organized
**Benefits**:
- Competitive salary
- Excellent location (Zona Río, Tijuana)
- Legal benefits
- Christmas bonus
- Savings fund
- Profit sharing (PTU)
- Vacation days
- Vacation premium
- Extra paid days off
- Private medical insurance and preventative care
- Friendly work environment
- Financing and discounts at local restaurants and coffee shops

📌 Pre-payroll Clerk (Tijuana)
🏢 Seguros confie
📍 Tijuana