General information
- Country
Mexico
- City
Mexico City
- Job ID
45384
- Department
SaaS
- Experience Level
ASSOCIATE
- Employment Status
FULL_TIME
- Workplace Type
Hybrid
- Description & Requirements
We are seeking an Associate Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization.
A Day In The Life Typically Includes:
- Respond to customer queries by utilizing product knowledge and or resource tools to research, follow-up, ensure appropriate escalation if applicable and document resolution details.
- Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements.
- Communicate with partners and various. departments within our organization to ensure an integrated approach to managing our customers’ relationships.
- Administer customer training on various functions.
- Document support procedures and solutions for common issues.
- Assist with training team members.
Basic Qualifications:
- Customer management experience.
- Verbal and written communication both in English and Spanish.
- Experience working in a team environment.
Preferred Qualifications:
- Experience working within supply chain management and/or logistics management.
- Experience with Freight Forwarders, Logistics Service Providers and Carriers.
- Experience working with International Trade, Incoterms.
- Experience with EDI or technical mapping.
- Note:_




- MX Team comes 3 times a week (from Tuesday to Thursday) so that they are all together for team collaboration.
- Current MX team schedule is 8:30am - 5:30pm PST with 1 hour lunch.
- Work during MX holidays that falls within weekdays (team rotation schedule.)
Location: Infor Mexico City, Mexico
- About InforInfor is a integral leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. Our ValuesAt Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

📌 Client Service Specialist, Associate (Ciudad de México)
🏢 Infor
📍 Ciudad de México