Company Overview Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients from our six offices across the US, Mexico, and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding.

We combine services and products to maximize business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science & healthcare industries.

Working at Incedo will provide you an opportunity to work with industry-leading client organizations, deep technology and domain experts, and global teams.

Incedo

University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our adaptable career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.

Our Mission is to enable our clients to maximize business impact from technology by:

- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology

Role Description

- Provide 24x7 L2 support for Azure infrastructure and applications.
- Monitor and troubleshoot Azure resources, alerts, performance, and connectivity issues.
- Support AKS/Kubernetes environments and troubleshoot pods, nodes, deployments, and services.
- Manage and troubleshoot Terraform deployments,



modules, remote state, workspaces, and drift.
- Support Azure DevOps CI/CD pipelines, CI/CD Automation using agentic AI and deployment issues.
- Administer/troubleshoot:
- Azure Networking
- API Management
- Key Vault
- Front Door & Application Gateway
- Azure SQL & PostgreSQL Flexible Server
- Container Registry
- Monitor, Log Analytics & Application Insights
- Static Web Apps
- Event Hubs, Service Bus & Event Grid

- Use PowerShell/Bash for automation and operational tasks.
- Handle incidents, service requests, changes, RCA, and escalation as per SLA/ITIL processes.
- Maintain SOPs, knowledge articles, and operational documentation.

Technical Skills

- Azure
- Terraform
- AKS/Kubernetes
- Azure Networking
- Azure DevOps
- Azure Monitor/Log Analytics
- API Management
- Key Vault
- Front Door
- Application Gateway
- Azure SQL/PostgreSQL
- ACR
- PowerShell
- Bash/Shell
- CICD Automation
- AIOps
- Agentic AI-driven automation and operational improvement opportunities.

Nice-to-have skills

- Strong troubleshooting and analytical skills.
- Experience working in a 24x7 NOC/production support environment.
- Good communication and stakeholder-management skills.
- Ability to independently handle L2 incidents and coordinate with L3 teams.

Qualifications

- 3-5 years of work experience in the relevant field
- B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred.

Company Value We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

📌 Career Opportunities: Cloud Operations Engineer (50382) (México)
🏢 Incedo
📍 México