Company Overview Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding.

We combine services and products to maximize business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science & healthcare industries.

Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and integral teams.

Incedo

University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.

Our Mission is to enable our clients to maximize business impact from technology by:

- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology

Role Description

- 8-10 years of relevant experience in Networking and network security
- Manage and support enterprise network infrastructure including LAN, WAN, Wi-Fi, VPN, and internet connectivity.




- Troubleshoot and resolve L2-level network issues related to routing, switching, firewall, and connectivity within defined SLAs.
- Monitor network performance, availability, and capacity, ensuring minimal downtime and optimal performance.
- Handle escalations from L1 team and provide timely resolution with proper root cause analysis (RCA).
- Configure and maintain network devices such as routers, switches, firewalls, and load balancers.
- Support network changes, upgrades, and patching activities with minimal business disruption.
- Collaborate with internal teams, vendors, and service providers for issue resolution and project execution.
- Ensure adherence to network security policies, including firewall rules, access controls, and vulnerability remediation.
- Maintain accurate network documentation, diagrams, and configuration records.
- Proactively identify risks, performance bottlenecks, and improvement areas in the network environment.
- Provide support for audits and compliance requirements related to network infrastructure.
- Participate in DR drills, failover testing, and ensure network readiness for business continuity.
- Deliver clear, concise, and professional communication to stakeholders, including incident updates, RCA reports,



and status reporting.
- Demonstrate strong verbal and written communication skills while handling users, clients, and cross-functional teams.
- Ability to manage multiple priorities, work under pressure, and ensure high customer satisfaction.

Technical Skills Technical Requirements:

- Strong understanding of networking concepts: TCP/IP, OSI model, subnetting, VLANs, STP, routing protocols (OSPF, BGP).
- Hands-on experience with network devices from OEMs like Cisco, Aruba, Juniper, or similar.
- Experience in firewall configuration and management (e.g., Palo Alto, Fortinet, Cisco ASA).
- Knowledge of VPN technologies (IPSec, SSL VPN) and remote access solutions.
- Familiarity with network monitoring and troubleshooting tools (e.g., SolarWinds, PRTG, Wireshark).
- Understanding of wireless technologies, controllers, and access point configurations.
- Exposure to load balancers and proxy solutions is an added advantage.
- Basic understanding of network security concepts, IDS/IPS, and vulnerability management.
- Knowledge of cloud networking (AWS/Azure/OCI VPC, subnets, routing, security groups) is a plus.
- Experience with scripting/automation (Python, Bash) is an added advantage.
- Relevant certifications preferred: CCNA/CCNP or equivalent.

Nice-to-have skills Qualifications

Company Value We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

📌 Career Opportunities: Network Engineer (49631) (México)
🏢 Incedo
📍 México