Reports To: Risk Senior Manager

Location: Querétaro, México

Environment: Hybrid

Work Schedule

This position is full-time and hybrid, Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Who We Are

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose Of Your Work

As a Carrier Review Analyst, you will be responsible for viewing and maintaining carrier compliance tickets through structured workflows and established checklists. This role supports all Redwood business units, including Managed, Move, Multimodal, and the Agent Program, serving as a key control point between operations and carrier onboarding.

How You Make a Difference Everyday

- Review tickets submitted by Operations related to carrier onboarding, updates, and exceptions
- Evaluate carrier profiles in Highway and internal systems against established compliance checklists
- Identify compliance gaps, documentation issues, and risk indicators
- Ensure all required documents and certifications are complete, accurate, and current




- Perform ongoing file audits to ensure documentation remains compliant and up to date
- Update internal systems with review outcomes, notes, and required actions
- Conduct safety evaluations based on company standards and industry guidelines
- Verify insurance coverage, limits, and policy validity
- Flag carriers that do not meet minimum safety or insurance requirements
- Follow defined escalation protocols for high-risk or non-compliant carriers
- Clearly document rationale for escalations and decisions
- Communicate primarily via email with internal teams regarding carrier status and required actions

You’ve Got This?

- Strong attention to detail and ability to follow structured processes
- Critical thinking and sound judgment in risk identification
- Effective problem-solving skills with a focus on compliance and accuracy
- Clear and professional written communication (high email volume environment)
- Ability to manage multiple tasks and prioritize in a deadline-driven setting
- Comfortable working within systems such as Highway, Zendesk, Outlook or similar platform tools.
- Bi-lingual in English/Spanish; proficient level for verbal and written communication
- Experience in transportation, logistics, or carrier compliance
- Familiarity with DOT regulations, safety ratings, and insurance requirements




- Background in administrative, compliance, or risk-related roles

What We Offer

- Access to experts and resources for your Learning & Development journey
- Opportunity for internal mobility
- Employee referral bonus program
- Employee Resource Groups (ERGs)
- Annual fundraising and volunteer events to give back to communities
- Life Insurance policy for you starting 30 days after employment
- Personal Health Insurance coverage for you – Major Medical
- 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year
- Vacation time starting at 12 days. Additional days will increase per Mexican Law
- Premium Vacation 50% vacation days (Prima vacacional)
- You will also receive benefits like Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
- You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s vigente or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.

📌 Carrier Review Analyst (Santiago de Querétaro)
🏢 Redwood Logistics
📍 Santiago de Querétaro