**Key Responsibilities**
- Design, develop, and implement ServiceNow solutions primarily within ITSM and ITOM (Discovery, CMDB, Event Management, Service Mapping, etc.)
- Lead or contribute to platform upgrades, patching, and migrations, ensuring mínimal disruption to services.
- Develop and maintain integrations with third-party systems (e.g., monitoring tools, CMDB data sources) using REST, SOAP, MID Servers, and other protocols.
- Collaborate closely with ServiceNow architects, product owners, and business stakeholders to translate requirements into effective solutions.
- Maintain strong documentation and participate in code reviews and platform governance practices.
- Proactively identify platform optimization and automation opportunities within ITSM/ITOM processes.
- Provide advanced troubleshooting, support, and guidance on best practices for ServiceNow development and architecture.
**Required Qualifications**
- **5+ years of hands-on ServiceNow development experience**, with a clear track record in delivering robust ITSM and ITOM solutions.
- Expertise in ServiceNow ITSM modules: Incident, Problem, Change, Request,



Service Catalog, Knowledge, SLAs, etc.
- Strong experience with ITOM components: Discovery, CMDB, Event Management, Service Mapping, and Orchestration.
- Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting (Client Scripts, Business Rules, Script Includes, etc.)
- Hands-on experience with Flow Designer, IntegrationHub, and MID Server architecture.
- ServiceNow Certified System Administrator (CSA) required; additional certifications such as ITSM, ITOM, or Application Developer are a plus.
- Strong understanding of ITIL best practices.
- Excellent communication and stakeholder management skills.
- Hands-on experience with NowAssist
**Preferred Skills**
- Demonstrated success with CMDB automation
- Familiarity with Agile/Scrum methodologies.
- Experience working in large enterprise environments.
- Exposure to Security Operations, GRC, or Performance Analytics is a plus, but not required.
- ITIL Foundations Certification

📌 Senior Servicenow Developer (Ciudad de México)
🏢 Compucom
📍 Ciudad de México