Strong interpersonal and communication skills and a service-oriented disposition.
- Self-driven and accountable.
- Empathy, friendliness, customer focus, patience, adaptability, collaboration.
- Innovation, creativity and problem-solving skills.
- Flexibility to adapt to a changing environment.
- Proficiency in Microsoft Office 365.
- Bachelor's Degree.
- Fluent English - written/listening/speaking
- Handle incoming calls and customer requests professionally and courteously.
- Clear understanding of Ford Credit products and services to properly guide the customer and provide correct and precise information.
- Provide a timely follow-up on customer needs that cannot be resolved immediately and ensure they are resolved within the established timeframe.
- Analyze information from received requests to propose process improvements.
- Foster a culture that ensures quality, safety, and respect are maintained.
- Maintain accurate records of customer interactions (agreements, inquiries, and actions) within the system.
- Proactively contributes to teamwork to achieve the department KPI’s
- Demonstrate excellent handling skills and customer relationship.

📌 Customer Service Representative (Naucalpan de Juárez)
🏢 Ford Motor
📍 Naucalpan de Juárez