**Summary**:
To handle and coordinate all administrative P&O; Services processes related to the exit of employees (voluntary and involuntary exit), principles and guidelines for a small client group
Hybrid
Location: México, CDMX
**About the Role**:
**Key Responsibilities**:
- Provide administrative support to the implementation of processes and standards for all People & Organization (HR) Services aspects (e.g. services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users for the termination process.
- Attend to standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts related to termination process.
- Perform user administration tasks (e.g. access management) -Assist in tracking service requests and troubleshoots - support the analysis of error messages and questions.
- Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors.
- Prepare reports on the evaluation of services and processes.
- Provide assistance to People & Organization (HR) Services projects at country or BU level.
**Essential Requirements**:
- Work Experience: Minimum of one year in HR roles within a share services environment
- Skills: Optimizing Customer value by co-creating and developing compelling. Managing diversity. Problem solving, Proactive thinking, Customer focused solutions, Collaboration, Curiosity, Customer Care, Data Privacy, Learning agility.
- Languages**: Fluent in Spanish and English.
**Commitment to Diversity & Inclusion**:
- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._
**Why consider Novartis?**
Division
People & Organization
Business Unit
Universal Hierarchy Node
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area
Human Resources
Job Type
Full time
Employment Type
Regular
Shift Work
No
**Accessibility and accommodation**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
📌 HR Specialist (Exit of Employees) Temporary Role 12 Months (Baja California Sur)
🏢 Novartis
📍 Baja California Sur
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