**English - Spanish Speaking Customer Service Representative - Call Center Agent in Hermosillo**
We’re in the **people business**. What does that mean? It means we’re always on the lookout for the best and brightest personalities to join our team. In our world, customer service isn’t just about answering a call — it’s about delivering a friendly, professional, can-do attitude every single time. That natural smile in your voice? That’s what we’re after.
**Sound like you? Then we want to speak with you.**
**Call Center Agent Job Description**
**What Are the Benefits?**
- ** Employee advancement and career path development**:
- ** Promote from within culture**:
- ** Monthly employee drawings** (gift cards, electronics, etc.)
- ** Casual, professional environment**:
- ** Vacations, holidays, and a year-end bonus** according to Unity MX policy:
- Vacation entitlement follows Federal Labor Law guidelines, based on years of service.
- Vacation Bonus (Prima Vacacional) equal to 25% of vacation pay.
- Christmas Bonus (Aguinaldo) equivalent to 15 days’ salary annually.
- ** Food vouchers**
**What Will I Be Doing?**
- Professionally responding to customer inquiries.
- Identifying and escalating priority issues to upper management.




- Following up on complicated customer interactions when necessary.
- Accurately recording customer interaction details.
- Building rapport with customers using an upbeat, positive, professional attitude.
- Offering solutions — **not excuses.**
**What Qualities Should I Have?**
- Excellent customer service attitude and work ethic.
- Ability to engage and personalize every interaction.
- Friendly, confident, self-motivated.
- Strong verbal and written communication skills.
- Positive, quick-thinking problem solver.
**What Qualifications Do I Need?**
- ** 1 year of customer service experience** (preferred)
- ** 1 year of call center experience** (preferred)
- ** Basic computer skills required** (navigation, typing 30+ WPM, copy/paste, opening multiple tabs)
- ** Excellent grammar, punctuation, and spelling**:
- ** Fluent in English and Spanish (required)**:
- ** Ability to commute to**:Cuartel XV, Bulevar José María Morelos 303, Torre 2 edificio H, Zona Militar, 83144 Hermosillo, Son.
**If you take pride in doing things the right way, value reliability, and have a genuine heart for people, this is where you belong.**
**#MXCX

📌 Customer Service Representative - Hermosillo
🏢 Connexus Resource Group
📍 Hermosillo