**Solve & Dispatch - First level support consultant Remote in Mexico City**:
We are looking for a **First Level Support Consultant** with at least **3 years of experience** to join a dynamic team within a leading organization. This role involves troubleshooting, analyzing, and resolving issues in critical business systems, acting as a software detective to ensure stability and performance.
**Key Responsibilities**:
- Analyze and troubleshoot software issues to maintain optimal system performance.
- Collaborate with cross-functional teams to enhance system functionality and user experience.
- Document and communicate findings and solutions effectively to stakeholders.
- Provide guidance and training to team members on tools and troubleshooting techniques.
- Stay updated with industry trends and best practices to continuously improve support processes.
**Technical Skills Required**:




- Intermediate proficiency in **SAP Sales and Distribution (SD)**.
- Knowledge of **Incident Management** and **ServiceNow** is recommended.
**Qualifications**:
- Strong analytical, problem-solving, and communication skills.
- Bachelor’s degree or equivalent experience.
- Fluent in English (Advanced, C1).
- Proactive, responsible, empathetic, and collaborative team player.
**Location & Schedule**:
- **Remote work** based in Mexico City (Azcapotzalco).
- Monday to Friday, 09:00 - 18:00
**Benefits**:
- Attractive Salary + Premium Benefits
- Performance bonuses, grocery coupons, and savings are found.
- Aguinaldo, premium vacations, and vacations paid
- SGMM Medical insurance, family, and Life insurance.

📌 Solve & Dispatch - First Level Support Consultant -2641 (Lomas de Chapultepec)
🏢 Xideral
📍 Lomas de Chapultepec