Description:
**ONSITE POSITION**
**Key Responsibilities**:
- Supervise and support new hire trainees during the New Hire Training sessions through to the OJT phase
- Deliver structured and interactive training sessions and real-time call coaching
- Monitor performance metrics (calls, compliance, quality scores as needed)
- Provide daily feedback, performance summaries, and escalate concerns as necessary
- Collaborate with HR and Operations teams to ensure smooth transition to production
- Maintain accurate and timely training records and progress reports
- Reinforce company policies, FDCPA, and CFPB guidelines, and collection compliance standards
- Recommend retraining or continued onboarding based on performance evaluations
**Requirements**:
- Minimum 1 year of experience in 3rd party debt collections
- Previous experience in training, coaching, or mentoring team members
- Strong understanding of FDCPA, CFPB,



and other regulatory standards
- Excellent communication, presentation, and interpersonal skills
- Strong problem-solving and performance evaluation capabilities
- Familiarity with collection systems, dialers, and CRM tools (Latitude and LiveVox would be a plus)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to adapt quickly to changes in systems, scripts, and regulations
- Positive, energetic attitude with a genuine interest in employee development
- Prior experience in training and supervising trainees during the On-the-Job Training (OJT) phase
- Experience as a Trainer, Supervisor, Team Lead, or Floor Support
- Knowledge of adult learning principles and training methodologies
- Experience with Learning Management Systems (LMS)

📌 Training Supervisor (Monterrey)
🏢 Sequium Asset Solutions
📍 Monterrey