General Accountabilities:
- Responsible for oral and written communication on client-related matters to resolve issues, develop procedures and establish guidelines.- Serves as client service representative for assigned client accounts.- Coordinates the reporting process and ensures the integrity of clients' reports while meeting assigned deadlines.- Responsible for onboarding new accounts and on-going account system setup- Working closely with manager and other team members, performs special projects as required to maintain assigned accounts (for example, conversions, de-conversions, research projects)- Relays pertinent client account information to Sales, Account Services and Senior management.- Ability to work independently with little direction from Manager
Manufacturer Specific Accountabilities:
- Interprets the data contained in reports and processes and draws conclusions from the data. If applicable, communicates conclusions to the client, highlighting key findings.- Analysis includes coupon highlights, minimizer analysis, pay decision set up and data base maintenance and forecast reviews.- Educating and training clients on the coupon (paper) industry, as well as Inmar specific tools and processes.- Runs client reporting, both standard and customized and ensures the integrity of clients’ reports while meeting assigned deadlines- Responding to ad hoc inquiries relating to promotion evaluation or transaction settlement
Rebate Specific Accountabilities:
- Confirms Rebate Center Websites and Mobile App technology is functioning properly.- Ensuring accurate records are maintained including contact, billing rates and addresses while working closely with PAC and Account Receivables- Collaborates with Consumer Care Representatives (CCR)



to resolve consumer inquiries and provides Empower Documents from clients to expedite consumer payments if applicable.- Assist management and IT to enhance and troubleshoot existing offers.- Works closely with IT and clients for assets and requirements for the RC Websites to setup digital offers.
Required Qualifications:
- Bachelor’s Degree required- 3-5 years related work experience in an inside sales capacity and/or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position.- Ability to concisely explain complex concept to clients- Ability to develop strong business relationships with client base resulting in client contract renewals- Ability to professionally and independently handle client issues- Proficient in Google Suite and Microsoft Office- Competent in Salesforce- Basic analytics skills- Advanced Beginner iSeries
Individual Competencies:
- Sense of urgency: Understanding when something needs to be addressed quickly.- Effective time management: Ability to complete tasks within a certain timeframe.- Quick learner: Ability to pick up a new task quickly & manage that task independently.- Teamwork: Ability to work effectively in a team environment- Responsibility: Ability to manage a group of accounts with mínimal direction from others- Communication: Maintains clear & concise oral & written communication to convey a message.- Problem Solving:



Ability to think clearly & work through an issue to gain resolution.
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
While performing the duties of this job, the associate is:
- Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.- Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.- Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.- Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
Safety:
- Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
As an Inmar Associate, you:
- Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.- Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.- Build collaborative relationships and work cooperatively with others, inside and outsi

📌 Sr. Representative, Brand Promotions (Monterrey)
🏢 inmar
📍 Monterrey