Position Summary:
The Coordinator, Client Accounts plays a key role in ensuring our Digital Incentives and Rebates clients' contracts are evaluated and entered into our systems, as well as client contacts gain access to our portals. This role ensures IO's are set up accurately, additional information is reviewed, and timelines are met. You'll partner across internal and external teams to deliver results with precision, efficiency, and a strong client-first mindset.
Primary Accountabilities:
Operational
- Review Digital Incentives and Rebates net new and Renewal contracts for accuracy and compliance.
- Vet new contracts by confirming a W9 is present and that the client name on the Salesforce account matches the client name on the contract and on the W9
- Escalate discrepancies proactively
- Support and reconcile invoicing inquiries across Incentives, Rebates and Media
- Proactively research and report possible invoicing errors which may be causing lack of remittance by the client leading to a loss in revenue
- Audit existing contract set ups as needed to ensure accuracy
- Report to manager any errors found or any client dissatisfaction notification received
- Set up client contacts into our platforms as requested, ensuring proper evidence of request is also received- Additional Responsibilities:
- Performs other duties as assigned- Complies with all policies and standards- Required Qualifications:
- High School required
- Bachelors preferred
- Less than 1 year in supporting client accounts or any equivalent professional experience preferred
- Proficiency in Excel, Salesforce
- Exceptional attention to detail and organizational skills
- Strong written and verbal communication skills
- Proven ability to work independently and collaboratively in a fast-paced environment




Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.- Use Hands to Handle Objects - Occasionally- Reach with Hands or Arms - Occasionally- Talk or Hear and Read Instructions - Occasionally- Stand, Kneel, or Stoop and Lift 20 Pounds - Occasionally- View Items at a Close Range - Occasionally- Rarely: Job requires this activity up to 25% of the time
Occasionally: Job requires this activity between 25% - 50% of the time
Frequently: Job requires this activity between 50% - 75% of the time
Constantly: Job requires this activity more than 75% of the time
Individual Competencies- Collaboration: Creates internal alliances outside the immediate team or department.- Establish Focus: Communicates at a high level and is able to negotiate on a broad spectrum of matters.- Teamwork: Advanced communication skills used to lead a team.- Effective Execution: Demonstrates support for innovation and organizational changes needed to improve effectiveness and efficiency.- As an Inmar Associate, you:




- Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.- Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.- Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.- Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.- Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.- Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
We are an Equal Opportunity Employer, including disability/vets.
Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our
full notice
.

📌 Coordinator, Martech (Mexico) (Ciudad de México)
🏢 inmar
📍 Ciudad de México