Position Summary:
The Manager, Client Accounts manages the day to day activities of a team that is responsible for servicing and supporting the client through implementation and adoption of Inmar’s products/services, while developing client relationships that promotion retention and loyalty.
Under direction from their manager, the Manager, Client Accounts provides thought leadership, maintains high quality/cost efficient processes, trains/leads associates and works effectively across the organization to identify and resolve operational challenges that could potentially impact client deliverables with the goal of providing clients with the best possible service in accordance with SLAs.
Primary Accountabilities:
Strategy (60%)- Gain understanding of client’s business goals and key deliverables in addition to day-to-day service requirements.- Support the account teams as necessary to ensure those key goals/deliverables are met; ensure the teams is supported with Business Review preparation.- Build a trusted relationship with client contacts and seek to understand if the team members are delivering accurate and timely service as outlined in client contract.- Build a level of engagement with clients; anticipating the needs of the team and proactively providing summary information, reports, account updates, etc. and escalating potential issues timely.- Contribute to recommendations for process improvements and product/service enhancements.- Ensure weekly and monthly client reports are delivered timely, accurately and professionally.
Leadership (40%)- Encourage associates to make decisions in the best interest of Inmar and the client.- Establish a team culture, within the team and across teams, in accordance with Inmar’s.- Coach and motivate associates to continue areas of development.- Maintain a professional image,



high work ethic, positive mindset and leading by example.- Develop associates to ensure they are providing the highest level of client service.- Ensure compliance with internal policies and procedures for account management.
Required Qualifications:
- Bachelors’ degree- 4-6 years of experience involving customer service or account management; or any equivalent combination of training and experience required to complete the essential functions/job responsibilities of the position- Experience with financial services, healthcare, logistics, or ecommerce systems/services preferred- Experience working with CPG manufacturers or Retailers, a plus- Intermediate-level proficiency using MS Excel and MS Word- Knowledge of computer systems and report generation- Exceptional ability to communicate and foster positive business relationships.
Individual Competencies:
- Authenticity: Builds legitimacy by being positive, trustworthy, and promoting openness through honest and ethical relationships.- Coaching: Guides, develops, empowers, and motivates associates to meet the organization's goals while preparing the team to win.- Building Collaborative Teams: Builds productive and cooperative relationships to facilitate team effectiveness through the understanding and utilization of individual strengths, behaviors, and personalities to achieve team goals and organizational success.- Vision and Strategy:



Takes a long-term view and builds a shared vision with others while positioning the organization for future success by identifying new opportunities, formulating objectives and priorities, and implementing plans consistent with the long-term interest of the organization in a general environment.- Change Management: Acts as a catalyst to change by using effective strategies to facilitate organizational change initiatives and overcome resistance to change.- Accountability: Sets clear goals, objectives, expectations, and responsibilities and monitors the process, progress and results to hold self and others accountable for measurable actions and results.- Influence: Persuades or convinces others to support an idea, agenda, or direction through establishing credibility, using data and facts for support, directly addressing a person's concerns or issues, and making connections while wielding power and authority in an effective and fair manner.- Business Acumen: Understands and is aware of how to think about and successfully make the right business decisions through the utilization of industry-specific knowledge and skills and strategic thinking tools and skills.- Influential Communication: Fosters open communication, speaks truthfully and with one voice through clear and consistent messages, listens to others and values all opinions while acting in a respectful manner to influence an outcome, impact, or effect, and responds appropriately to concerns of others.
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities t

📌 Manager, Client Accounts (Mexico) (Ciudad de México)
🏢 inmar
📍 Ciudad de México