Responsibilities - Download and treat daily booking requests, to be sent to customers within the next period.

- Handle all customers’ demands to ensure all requests are promptly attended.
- System accuracy: ensure routes, weight, POL/PODs, commodities, temperature and all other information are accurate in internal systems.
- Maintain good communication with other teams, such as Documentation and Sales Teams.
- Booking amendments and maintenance.
- File customers’ particularities to ensure consistency of the service.
- Follow up bookings from regular / BID customers to ensure they come within the expected timeframe.
- Phone attendance providing excellent customer experience, acting on the extra mile when required.
- Assist customers with problem solving and liaise with internal departments to resolve customer grievances.

Requirements - Bachelor’s degree in business, Logistics, or related field.

- Experience in customer service within the shipping or logistics industry.
- Knowledge of import/export processes and documentation is essential.
- Strong organizational and problem-solving skills.
- Strong communication, negotiation, and interpersonal skills.
- Proficiency in MS Office and CRM software.
- Upper intermediate / ideally Advanced English: Essential for dealing with international clients and understanding technical documents. Preferably B1, B2, or higher level in Speaking,



Listening & Reading.
- Customer-first mindset with exceptional interpersonal and communication skills.
- Proactive and solutions-oriented approach to challenges.
- Familiarity with shipping and logistics software.
- Team player with a collaborative attitude, able to work effectively with diverse groups.

Core Competencies

Demonstrates expertise in customer service within the shipping and logistics industry, with a strong focus on problem-solving, communication, and organizational skills. Proficient in managing booking requests and ensuring system accuracy while maintaining a customer-first mindset. Highest-signal resume keywords - Bachelor's Degree In Business - Customer Service Experience In Shipping - Knowledge Of Import/Export Processes - Proficiency In MS Office And CRM Software - Upper Intermediate English Proficiency ATS Optimization Keywords Hard Skills - Booking Management - System Accuracy Maintenance - Problem Solving - Organizational Skills - Documentation Knowledge Soft Skills - Strong Communication Skills - Negotiation Skills - Interpersonal Skills - Proactive Attitude - Team Player Industry Keywords - Logistics - Shipping - Customer Experience - Import/Export Documentation - Booking Requests Tools & Technologies - CRM Software - Shipping Software - Logistics Software

📌 Customer Service Executive (Ciudad de México)
🏢 Jobtailor
📍 Ciudad de México