**Remote | Full-Time | EST Overlap Required**
**This isn’t about checking boxes.**
It’s about running the show.
You’ll be the ops glue across Klaviyo managers, copywriters, and designers—ensuring every campaign lands on time, hits the mark, and drives results.
This role isn’t about pushing tasks in ClickUp. It’s about owning outcomes, spotting risks before they become problems, and bringing clarity into the chaos of agency life.
**What You’ll Actually Do**:
**Own the Machine**:
- Manage timelines, deliverables, and dependencies across 25+ eCommerce brands
- Be the day-to-day command center: keeping everyone aligned, clear, and moving fast
- Translate client goals into clear tasks for internal teams
- QA every asset before it hits the inbox—flawless is the baseline
**Lead with Clarity**:
- Be the primary point of contact for clients—organized, proactive, and calm under pressure
- Run weekly internal syncs to align creative, strategy, and execution
- Hold the team accountable with confidence and care
- Keep feedback loops fast and expectations tight
**Keep the Data Close**:
- Understand the core metrics: Open Rate, CTR, Deliverability, RPR, LTV
- Flag underperforming campaigns and turn insights into action
- Work alongside Klaviyo managers to optimize flows and campaigns
- Prepare clean,



concise performance summaries that give leadership clarity
**Run the Backend**:
- Live in ClickUp—timelines, assignees, due dates, dependencies, and comms
- Spot bottlenecks, reroute fire drills, and make sure nothing drops
- Help improve ops systems (you’ll be part of making the agency faster and smarter)
**You’re Perfect for This If**:
- You’ve led cross-functional teams (copy, design, Klaviyo) without breaking a sweat
- You speak fluent Klaviyo: flows, campaigns, segmentation, deliverability
- You’ve built (or maintained) ClickUp spaces with real systems, not chaos
- You’re an exceptional communicator—confident, clear, respectful
- You’re proactive AF—you don’t wait, you move
**Bonus Points If**:
- You understand e-commerce buying cycles and DTC brand behavior
- You’ve dabbled in performance strategy, AI tools, or light CRO
- You can spot typos, brand inconsistencies, or broken links at a glance
**What We Value**:
- Ownership - You don’t ask “What should I do next?” You already did it.
- Clarity - You bring structure to chaos. People feel safer when you’re on the call.
- Speed & Precision - You move fast but never sloppy.
This role is for someone who lives in the details, moves with urgency, and knows how to get the best out of creative teams.

📌 Project Manager - Email Marketing Ops Lead (México)
🏢 Shadow Light Studios
📍 México