Area
Quality
Work type
Full Time
Experience
Professional (Entry to Senior Individual Contributor)
Sector
Industrial Automation
Work Environment
On-site
Reference
IPE-
Location
Parque Industrial Querétaro, Mexico
**IMI plc**:
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**Role Overview**:
Guarantee the follow-up to the procedures established in the quality system in Norgren Manufacturing de México SA de CV and specific requirements of internal and external customers, for the quality assurance of products and processes in the Industrial Automation vertical, thus ensuring the satisfaction of our internal and external customers, as well as the definition of work strategies that improve the performance of product quality in the processes with a focus on customer satisfaction.
**Key Responsibilities**:




- Develop the purchasing It is responsible for following up on complaints from external clients and/or projects entrusted to it and these are answered in a timely manner to internal and external clients.
- It is responsible for following up on containment, corrective and preventive actions for each complaint from external clients or derived from Projects, the response of the 8Ds must be in accordance with the time and form identified in the 8Ds work instruction and/or the specific requirements of each Client.
- Leads the meetings and/or follow-up to corrective actions for complaints until the closure of the 8Ds., through the use of techniques to identify root cause and solve problems (Design of Experiments, Statistical Process Control, Ishikawa, 5 Because, FTA, RedX etc.,).
- Leads containment actions through the generation and dissemination of the Quality Alert, ensures the control of non-conforming product (in plant, supplier, transit and customer plant), initiates the filling of the 8Ds report and follows up on the external draw of the rejected product if this is required.
- Responsible for the communication of the analysis of the information of Guarantees issued by customers.
- Generates the report on the findings of the analysis carried out to issue credit notes to the customer and/or demarcate the company's liability (whatever the case may be).
- Reports and tracks RMA, warranty, and rework (COQ) costs.
- Propose improvement strategies for the reaction of external PPMs, as well as to improve the rating of different clients through the trend analysis of indicators.




- He is responsible for the execution and monitoring of the quality information necessary for the launch of projects, product improvements and/or current processes.
- He is responsible for ensuring that the documentation of the process guarantees the quality of the product and is in accordance with the guidelines of the Quality System and specific requirements of the customers
- He is responsible for implementing strategies and controls that ensure the quality of the product in the production process according to the characteristics of the product and technical specifications of each product.
- As well as the evaluation of trends with the aim of seeking actions and correcting the problem from the point of origin, as well as proposing improvements based on the analysis of trends carried out.
- It must ensure and monitor that, during the production of the product, the characteristics identified as critical (safety) or significant are understood by the operators, controlled (through Statistical Process Control if required) and immediate reaction is taken when out-of-control limits are identified.
- Leads and executes reviews of the Product Control and Inspection Plan, ensuring that product controls are identified as defined in the process FMEA. (In some cases)
- He is responsible for analysing the return of customer parts (RMA), derived from a complaint, ensuring the response to the customer and disposition of the material within the defined period.
- He is responsible for coordinating and/or issuing the issuance of quality certificates requested by the client in accordance with the Quality Certificates work instruction.
- Coordinates and follows up on the preparation of the PPAP for the approval of new projects and/or engine

📌 Quality Engineer Sr (Santiago de Querétaro)
🏢 IMI
📍 Santiago de Querétaro