Job Summary:
The Global Quality & Service Coordinator is responsible for overseeing day-to-day quality assurance and quality control activities to ensure products, processes, and services meet established standards and customer expectations. This role supervises the Return Material Authorization (RMA) process, managing returns to suppliers and coordinating replacements where necessary. The Quality Coordinator also leads the annual ISO audit process, ensuring compliance with quality standards and driving continuous improvement in quality, safety, and efficiency across the integral organization.

Key Responsibilities:
- Oversee and coordinate daily quality assurance and quality control activities.
- Supervise and manage the RMA process, including supplier returns, replacement actions, and documentation.
- Lead preparation and execution of annual ISO audits, ensuring compliance with certification requirements.
- Maintain and improve the company’s quality management system (QMS).
- Investigate product non-conformances, supplier quality issues,



and customer complaints; implement corrective and preventive actions (CAPA).
- Develop and deliver training programs to raise quality awareness at all levels of the organisation.
- Mentor junior team members and build a culture of accountability and continuous improvement.
- Collaborate with suppliers, service teams, and cross-functional departments to resolve quality concerns.
- Prepare reports, analyse quality performance data, and recommend process improvements.
- Promote a culture of quality, safety, and efficiency throughout the company.
- Work with engineering, operations, and sales teams to embed quality into every stage of the product lifecycle.
- Create and maintain repair records, service reports, and repair histories.
- Coordinate incoming and outgoing feeder/head shipments for repair.
- Schedule repair activities and prioritize workloads with technicians.
- Monitor repair turnaround times and update customers on progress

📌 Global Quality (Balcones del Sol)
🏢 Smtxtra Mex
📍 Balcones del Sol